Latoya Wallace
CHICAGO,IL
Overview
14
14
years of professional experience
Work History
Benefits Anaylst II
United Health Group/Optum
CHICAGO, IL
08.2022 - 11.2023
- Demonstrates independent and systematic working.
- Answered 80 to 100 calls daily.
- 10 key data entries.
- Trained new staff on billing systems and collection protocols regularly.
- Negotiated payment plans with delinquent customers when necessary.
- Handled escalated calls from customers regarding billing disputes or other concerns.
- Processed over 100 payments via phone.
Office Manager/Client Intake Specialist
EPIC Community Development Center
Park Forest, IL
09.2019 - 06.2022
- Managed payroll for between 7 and 10 staff members.
- Mandated reporter.
- Updated reports, managed accounts, and generated reports for the company database.
- Built trust and rapport with clients to facilitate effective support.
- Handle a caseload of 30 to 40 clients monthly.
Medical Receptionist
AMITA Health (Temp)
CHICAGO, IL
11.2015 - 06.2019
- Coordinated patient referrals and follow-up appointments with medical staff seamlessly.
- Knowledge of medical terminology, Medicare, Medicaid, and other contract payers.
- Scheduled over 100 appointments for different departments.
- Arranged hospital admissions for patients as required.
Patient Registration Representative
Advocate Christ Medical Center(Temp)
Rosemont, IL
11.2013 - 10.2015
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, and authorizations.
- Assisted with scheduling appointments, verifying benefits, and authorizations for procedures.
- Verified insurance eligibility through online portals or by phone calls.
- Worked collaboratively with other departments within the organization to ensure seamless operations.
Patient Access
University of Chicago Medical Center(Temp)
CHICAGO, IL
11.2012 - 09.2013
- Managed over 65 high-volume inbound calls to collect and verify patients' appointments, and insurance information.
- Navigated through four computer systems to review information and respond appropriately to callers.
- Coordinated with healthcare providers to obtain necessary authorization for services.
Medical Records Clerk/Patient Registration Clerk
Jackson Park Family Medicine Center
CHICAGO, IL
05.2009 - 10.2012
- Maintained accurate medical records for 200 to 300 patients.
- Created a new filing system.
- Supported audits by preparing and organizing necessary documentation for review.
- Tracked and processed release of information requests.
- Assisted patients in obtaining copies of their medical records as requested.
Education
Electrocardiograph Technician Certificate -
Northwestern College
Bedford Park, ILAssociate of Science - Professional Studies
Purdue University Calumet
Hammond, INTimeline
Benefits Anaylst II
United Health Group/Optum
08.2022 - 11.2023
Office Manager/Client Intake Specialist
EPIC Community Development Center
09.2019 - 06.2022
Medical Receptionist
AMITA Health (Temp)
11.2015 - 06.2019
Patient Registration Representative
Advocate Christ Medical Center(Temp)
11.2013 - 10.2015
Patient Access
University of Chicago Medical Center(Temp)
11.2012 - 09.2013
Medical Records Clerk/Patient Registration Clerk
Jackson Park Family Medicine Center
05.2009 - 10.2012
Electrocardiograph Technician Certificate -
Northwestern College
Associate of Science - Professional Studies
Purdue University Calumet