Overview
Work History
Education
Timeline
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Latoya Wallace

CHICAGO,IL

Overview

14
14
years of professional experience

Work History

Benefits Anaylst II

United Health Group/Optum
CHICAGO, IL
08.2022 - 11.2023
  • Demonstrates independent and systematic working.
  • Answered 80 to 100 calls daily.
  • 10 key data entries.
  • Trained new staff on billing systems and collection protocols regularly.
  • Negotiated payment plans with delinquent customers when necessary.
  • Handled escalated calls from customers regarding billing disputes or other concerns.
  • Processed over 100 payments via phone.

Office Manager/Client Intake Specialist

EPIC Community Development Center
Park Forest, IL
09.2019 - 06.2022
  • Managed payroll for between 7 and 10 staff members.
  • Mandated reporter.
  • Updated reports, managed accounts, and generated reports for the company database.
  • Built trust and rapport with clients to facilitate effective support.
  • Handle a caseload of 30 to 40 clients monthly.

Medical Receptionist

AMITA Health (Temp)
CHICAGO, IL
11.2015 - 06.2019
  • Coordinated patient referrals and follow-up appointments with medical staff seamlessly.
  • Knowledge of medical terminology, Medicare, Medicaid, and other contract payers.
  • Scheduled over 100 appointments for different departments.
  • Arranged hospital admissions for patients as required.

Patient Registration Representative

Advocate Christ Medical Center(Temp)
Rosemont, IL
11.2013 - 10.2015
  • Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, and authorizations.
  • Assisted with scheduling appointments, verifying benefits, and authorizations for procedures.
  • Verified insurance eligibility through online portals or by phone calls.
  • Worked collaboratively with other departments within the organization to ensure seamless operations.

Patient Access

University of Chicago Medical Center(Temp)
CHICAGO, IL
11.2012 - 09.2013
  • Managed over 65 high-volume inbound calls to collect and verify patients' appointments, and insurance information.
  • Navigated through four computer systems to review information and respond appropriately to callers.
  • Coordinated with healthcare providers to obtain necessary authorization for services.

Medical Records Clerk/Patient Registration Clerk

Jackson Park Family Medicine Center
CHICAGO, IL
05.2009 - 10.2012
  • Maintained accurate medical records for 200 to 300 patients.
  • Created a new filing system.
  • Supported audits by preparing and organizing necessary documentation for review.
  • Tracked and processed release of information requests.
  • Assisted patients in obtaining copies of their medical records as requested.

Education

Electrocardiograph Technician Certificate -

Northwestern College
Bedford Park, IL

Associate of Science - Professional Studies

Purdue University Calumet
Hammond, IN

Timeline

Benefits Anaylst II

United Health Group/Optum
08.2022 - 11.2023

Office Manager/Client Intake Specialist

EPIC Community Development Center
09.2019 - 06.2022

Medical Receptionist

AMITA Health (Temp)
11.2015 - 06.2019

Patient Registration Representative

Advocate Christ Medical Center(Temp)
11.2013 - 10.2015

Patient Access

University of Chicago Medical Center(Temp)
11.2012 - 09.2013

Medical Records Clerk/Patient Registration Clerk

Jackson Park Family Medicine Center
05.2009 - 10.2012

Electrocardiograph Technician Certificate -

Northwestern College

Associate of Science - Professional Studies

Purdue University Calumet

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Latoya Wallace