Dynamic professional with a proven track record in claims management and policy interpretation, honed at World Omni Financial Corp. Excels in fostering teamwork and collaboration, adept at problem-solving to enhance operational efficiency. Skilled in ensuring data security and improving system performance, demonstrating a results-driven approach with a focus on achieving positive outcomes in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Total Loss Specialist
World Omni Financial Corp.
2022.11 - Current
Assisted in training new team members on best practices for handling total loss claims, fostering a knowledgeable and efficient workforce.
Collaborated with colleagues across departments when necessary to expedite claim processing times and ensure client satisfaction.
Provided exceptional customer service while guiding policyholders through the total loss process, resulting in positive feedback from clients.
Ensured accurate data entry into company systems, facilitating smooth communication between departments involved in the total loss process.
Veteran Services Program Support Specialist
Department of Veterans Affairs
2021.04 - 2022.08
Contributed to the ongoing evaluation of program curriculum, ensuring relevance to current veteran needs and industry best practices.
Developed customized assistance plans for each veteran client based on individual needs assessment, goal setting, and resource availability.
Maintained knowledge of current legislation affecting veteran benefits programs through ongoing professional development activities.
Clinical Manager
American Family Care, Inc
2018.02 - 2020.06
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Regularly evaluated employee performance and provided feedback.
Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Enhanced staff performance through regular training, mentoring, and professional development opportunities.
Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
Information Technology Specialist
United States Air Force
2001.01 - 2007.03
Set up network profiles, security permissions and file sharing systems.
Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
Ensured data security, implementing encryption measures and access controls for sensitive information.
Enhanced system performance by implementing and maintaining hardware and software upgrades.
Education
Bachelor of Arts - Human Services
Walden University
Minneapolis, MN
05.2026
Associate of Arts - Liberal Arts
James H. Faulkner State Community College
Bay Minette, AL
12.2010
High School Diploma -
C.F Vigor High School
Prichard, AL
05.2000
Skills
Policy Interpretation
Claims Management
Vehicle valuation
Total Loss Evaluation
Insurance procedures
Claims process explanation
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Multitasking
Problem-solving abilities
Timeline
Total Loss Specialist
World Omni Financial Corp.
2022.11 - Current
Veteran Services Program Support Specialist
Department of Veterans Affairs
2021.04 - 2022.08
Clinical Manager
American Family Care, Inc
2018.02 - 2020.06
Information Technology Specialist
United States Air Force
2001.01 - 2007.03
Bachelor of Arts - Human Services
Walden University
Associate of Arts - Liberal Arts
James H. Faulkner State Community College
High School Diploma -
C.F Vigor High School
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