LaToya Warmack-Gibbs
Daphne,AL
Summary
Dynamic professional with a proven track record in claims management and policy interpretation, honed at World Omni Financial Corp. Excels in fostering teamwork and collaboration, adept at problem-solving to enhance operational efficiency. Skilled in ensuring data security and improving system performance, demonstrating a results-driven approach with a focus on achieving positive outcomes in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Total Loss Specialist
World Omni Financial Corp.
11.2022 - Current
- Assisted in training new team members on best practices for handling total loss claims, fostering a knowledgeable and efficient workforce.
- Collaborated with colleagues across departments when necessary to expedite claim processing times and ensure client satisfaction.
- Provided exceptional customer service while guiding policyholders through the total loss process, resulting in positive feedback from clients.
- Ensured accurate data entry into company systems, facilitating smooth communication between departments involved in the total loss process.
Veteran Services Program Support Specialist
Department of Veterans Affairs
04.2021 - 08.2022
- Contributed to the ongoing evaluation of program curriculum, ensuring relevance to current veteran needs and industry best practices.
- Developed customized assistance plans for each veteran client based on individual needs assessment, goal setting, and resource availability.
- Maintained knowledge of current legislation affecting veteran benefits programs through ongoing professional development activities.
Clinical Manager
American Family Care, Inc
02.2018 - 06.2020
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
Information Technology Specialist
United States Air Force
01.2001 - 03.2007
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
Education
Bachelor of Arts - Human Services
Walden University
Minneapolis, MN05.2026
Associate of Arts - Liberal Arts
James H. Faulkner State Community College
Bay Minette, AL12.2010
High School Diploma -
C.F Vigor High School
Prichard, AL05.2000
Skills
- Policy Interpretation
- Claims Management
- Vehicle valuation
- Total Loss Evaluation
- Insurance procedures
- Claims process explanation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Problem-solving abilities
Timeline
Total Loss Specialist
World Omni Financial Corp.
11.2022 - Current
Veteran Services Program Support Specialist
Department of Veterans Affairs
04.2021 - 08.2022
Clinical Manager
American Family Care, Inc
02.2018 - 06.2020
Information Technology Specialist
United States Air Force
01.2001 - 03.2007
Bachelor of Arts - Human Services
Walden University
Associate of Arts - Liberal Arts
James H. Faulkner State Community College
High School Diploma -
C.F Vigor High School
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