Latoya Watson
New Albany,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Tax Examiner Technician
Internal Revenue Service, IRS
12.2019 - Current
- Determine whether law allows tax credits and deductions.
- Communicated with taxpayers in writing.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Investigated and pursued delinquent accounts.
- Work independently and with supervision.
- Maintain records on transcripts
Telephone Administrator
Marshall County Correctional Facility
08.2017 - 12.2019
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Correctional Officer Sergeant
Marshall County Correctional Facility
10.2009 - 08.2017
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Completed daily work report sheets and delegated tasks to employees.
- Supervised several employees and performance of tasks and managed over 500 offenders.
- Resolved issues and disputes between inmates professionally and respectfully.
- Responded to emergency situations and provided first aid following facility guidelines.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
Education
Associate of Arts - Elementary Education
Rust College
Holly Springs, MS04.2009
Skills
- Oracle Cloud
- Staff Training
- Tax Exemption
- Account Reconciliation
- Service Quality
- Customer Communication
- Active Listening
- Customer Satisfaction
- Problem Resolution
- Team Support
- Analytical Skills
- Knowledge Base
Timeline
Tax Examiner Technician
Internal Revenue Service, IRS
12.2019 - Current
Telephone Administrator
Marshall County Correctional Facility
08.2017 - 12.2019
Correctional Officer Sergeant
Marshall County Correctional Facility
10.2009 - 08.2017
Associate of Arts - Elementary Education
Rust College
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