Latoya Watson
New Albany,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Tax Examiner Technician
Internal Revenue Service, IRS
Memphis, TN
12.2019 - Current
- Determine whether law allows tax credits and deductions.
- Communicated with taxpayers in writing.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Investigated and pursued delinquent accounts.
- Work independently and with supervision.
- Maintain records on transcripts
Telephone Administrator
Marshall County Correctional Facility
Holly Springs, MS
08.2017 - 12.2019
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Correctional Officer Sergeant
Marshall County Correctional Facility
Holly Springs, MS
10.2009 - 08.2017
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Completed daily work report sheets and delegated tasks to employees.
- Supervised several employees and performance of tasks and managed over 500 offenders.
- Resolved issues and disputes between inmates professionally and respectfully.
- Responded to emergency situations and provided first aid following facility guidelines.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
Education
Associate of Arts - Elementary Education
Rust College
Holly Springs, MS04.2009
Skills
- Oracle Cloud
- Staff Training
- Tax Exemption
- Account Reconciliation
- Service Quality
- Customer Communication
- Active Listening
- Customer Satisfaction
- Problem Resolution
- Team Support
- Analytical Skills
- Knowledge Base
Timeline
Tax Examiner Technician
Internal Revenue Service, IRS
12.2019 - Current
Telephone Administrator
Marshall County Correctional Facility
08.2017 - 12.2019
Correctional Officer Sergeant
Marshall County Correctional Facility
10.2009 - 08.2017
Associate of Arts - Elementary Education
Rust College