Latoya Wheeler
New York,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
MEDICAL ADMINISTRATIVE ASSISTANT
TOMAS PATTUGALAN M.D
04.2018 - 03.2020
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Maintained and updated patient records for accurate, current medical histories.
- Managed 50+ incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Answered phone calls and messages for Dr. Pattugalan's medical facility, scheduling appointments, and handling patient inquiries.
Free Lance Makeup Artist
Beautybylatoya
01.2015 - 03.2020
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
CLINICAL ADMINISTRATIVE ASSISTANT
DR. STEVEN STRAUSS
02.2005 - 09.2014
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
ADMINISTRATIVE ASSISTANT
SEAPORT MEDICAL ASSOCIATES
01.2013 - 12.2013
- Coordinate appointments with doctor and patients' schedules and make any modifications, such as calculations or date changes, as necessary
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Create and update patients' electronic health records and verify their insurance before submitting any insurance claims to providers
MEDICAL ASSISTANT
INDUSTRIAL MEDICAL GROUP
01.2010 - 09.2010
- Monitored and recorded an average of 100 patients per day.
- Obtained patients' vital signs by visual and auditory measures, triaged and assessed their medical condition and prepared them for medical treatment by physicians and nurses.
- Sterilized and set up instruments as well as washed, dried, and restocked laundry
- Monitored patients before and after surgery and reported their vitals to supervisor
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Education
Master of Science - Health Information Management
College of Saint Scholastic, Duluth
Minneota, MN05.2024
Bachelor's Degree Business Administration - Patient Information Management
Plaza College, Forest Hills NY
Kew Gardens, NY01.2020
Associate Degree Applied Science - Medical Assisting
Plaza College, Forest Hills NY
Kew Gardens, NY01.2018
Certification 600 hours Medical Assistant Training Program - Clinical Assisting
Caliber Training Institute, Manhattan NY
New York, NY01.2005
Skills
- Venipuncture
- Electronic Health Records
- Patient Confidentiality
- Healthcare Ethics
- Inventory Management
- Specimens Collection and Processing
- HIPAA Compliance
- Medical Terminology
- Medical Coding
- Vital Signs Monitoring
- Continuous Improvements
- Recruitment and Hiring
leadership volunteer activities
New Student Online Orientation Leader, CSS, 2022, 2023
Certification
AMERICAN MEDICAL TECHNOLOGIST REGISTERED MEDICAL ASSISTANT
CERTIFIED PHELBOTOMIST
Timeline
MEDICAL ADMINISTRATIVE ASSISTANT
TOMAS PATTUGALAN M.D
04.2018 - 03.2020
Free Lance Makeup Artist
Beautybylatoya
01.2015 - 03.2020
ADMINISTRATIVE ASSISTANT
SEAPORT MEDICAL ASSOCIATES
01.2013 - 12.2013
MEDICAL ASSISTANT
INDUSTRIAL MEDICAL GROUP
01.2010 - 09.2010
CLINICAL ADMINISTRATIVE ASSISTANT
DR. STEVEN STRAUSS
02.2005 - 09.2014
Master of Science - Health Information Management
College of Saint Scholastic, Duluth
Bachelor's Degree Business Administration - Patient Information Management
Plaza College, Forest Hills NY
Associate Degree Applied Science - Medical Assisting
Plaza College, Forest Hills NY
Certification 600 hours Medical Assistant Training Program - Clinical Assisting
Caliber Training Institute, Manhattan NY