Latoya White
Gainesville,FL
Summary
Dynamic Shift Manager with extensive experience at Wendy's, excelling in employee training and customer service. Proven track record in enhancing team performance and operational efficiency through effective delegation and relationship building. Skilled in cash handling and decision-making, consistently achieving high customer satisfaction and fostering a positive work environment.
Overview
18
18
years of professional experience
Work History
Shift Manager
Wendys Restaurant
07.2022 - Current
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Promoted a positive work environment through open communication and constructive feedback.
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Improved operational efficiency by adopting new technologies for order processing and inventory management.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
Assistant Store Manager
Family Dollar
07.2023 - 09.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Shift Manager
Burger King
07.2023 - 02.2024
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Shift Manager
Mcdonalds, PDI FOODS
09.2007 - 05.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Education
No Degree -
Eastside High School
Gainesville Fl Childcare Certification - Early Learning And Child Care
Santa Fe Community College
Gainesville, FL01.2015
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Energetic and enthusiastic
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
Timeline
Assistant Store Manager
Family Dollar
07.2023 - 09.2024
Shift Manager
Burger King
07.2023 - 02.2024
Shift Manager
Wendys Restaurant
07.2022 - Current
Shift Manager
Mcdonalds, PDI FOODS
09.2007 - 05.2021
No Degree -
Eastside High School
Childcare Certification - Early Learning And Child Care
Santa Fe Community College