Latoya Whyte-Saunders
Clarksville,TN
Summary
Results driven IT Business Analyst with passion for aligning security architecture plans and processes with security standards and business goals.
Overview
15
15
years of professional experience
Work History
Information Technology (IT) Business Analyst
City of Clarksville
03.2021 - Current
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines
- Project Manager and Implementer for Tyler's Enterprise Permitting and License (EPL/EnerGov) software across the Building and Codes and Streets department
- Experienced and dedicated Applications Analyst with multiple years of experience identifying efficiencies and problem areas within data streams and applications, while communicating any needs for new projects or applications
- Develop reports utilizing SQL and deploying said reports to the SSRS for end user access
- Supported business processes and end-users by monitoring system operations and resolving issues
- Collaborated with stakeholders to develop project schedules
- Continued applications support and administration for Enterprise ERP (Munis), ERP Pro 9 (Incode), Enterprise Permitting and License (EPL/EnerGov) and Time and Attendance (T&A/ExecuTime) by troubleshooting critical end user issues as they arise
- Installed system updates to address vulnerabilities and reduce security issues for all environments pertaining Enterprise ERP (Munis), ERP Pro 9 (Incode) and ExecuTime
- Reconcile all software maintenance payments with software vendors
- Assess and determined if any suggested software or application will be efficient for a specific department.
- Ensured proper change management procedures were followed during system upgrades, reducing risk of disruption or data loss.
- Designed user-friendly training materials to facilitate smooth adoption of new technologies across the organization.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
Applications Analyst
City of Clarksville
12.2017 - 02.2021
- Applications support, implementation and upgrading Munis, Incode and ExecuTime
- Project manager for, and implemented, as well as maintained the SeamlessGov software
- Created a paperless workflow processes for the Human Resource and Financial department, utilizing the SeamlessGov software
- Project manager and Implementer for an online payment system for City Court (Insight)
- Project manager and Implementer for the timekeeping software (ExecuTime) that encompasses all departments within City General
- Adept at monitoring and maintaining data from multiple data streams, SQL and Excel data sources, while resolving any issues with said data streams and applications
- Bringing forth the ability to synthesize quantitative information and interact effectively with fellow colleagues, end users and/or clients
- Harnessing data from different applications to generate any requested reports, reports using SQL and deploying them on to the SSRS for end user access
- Proven track record of generating documentation for senior management and/or end users who are not technically inclined for newly implemented applications.
Applications Specialist
City of Clarksville
10.2016 - 12.2017
- Applications support (Munis, Incode, and Computer Aided Dispatch (CAD)
- Assisted with CAD implementation software which encompasses the Police, Fire and E-911 departments
- Provided end user training for G-suite as the City traversed from Microsoft Exchange
- Develop reports utilizing SQL and deploying said reports to the SSRS for end user access
- Scheduled daily and monthly reports that are to be delivered electronically to end users as needed
- Utilized best practices to identify and remedy bugs in applications within specific timeframe
- Increased efficiency through task automation
- Promoted positive customer support training experience after application upgrades
- Answered software and clinical application questions with detailed explanations and examples
- Provided end user training for G-Suite for the City as they traversed from Microsoft Exchange.
Information Technology Teacher
Convent of Mercy Academy 'ALPHA'
09.2011 - 02.2012
- Taught 7th, 8th and 10th graders
- Created weekly lesson plans for students, using RenWeb application software
- Updated student's record on RenWeb
- Created monthly and semester examinations.
Data/Reports Analyst/Broadband Technician
Digicel Jamaica Limited
03.2010 - 08.2011
- Developed GUIs for internal usage within the company, using C# and VB
- Ran queries using SQL to generate daily and monthly reports
- Scheduled daily reports base on daily events and activities
- Designed and developed complex queries, stored procedures and views for daily reports
- Deployed reports in Business Object Info View
- Provided methodologies for object-oriented software development and efficient database design
- Proposed technical feasible solutions for functional designs and suggested options for performance improvement and technical objects
- Aligned office departments and increase inter department communication and data sharing
- Developed work flow charts and diagrams to ensure production team compliance with company deadlines
- Consistently met work deadlines and requirements for all work orders
- Provided detailed documentation on GUIs
- Managed large volume of data including retrieving and updating new data
- Assisted customers with various technical queries based and the new broadband technology.
Education
Master of Science - Cybersecurity And Information Assurance
Western Governor's University (WGU)
Salt Lake City, UT10.2024
Project Management MBA: Four Day Crash Course -
Project Management Institute (PMI)
08.2023
Business Analyst Boot Camp Course -
CPrime
03.2021
Bachelor of Science - Computer Science And Information Technology
University of Technology, Jamaica
Kingston, Jamaica07.2010
Skills
- SQL
- Microsoft Suite
- User Acceptance Testing
- Business Analysis
- Report Generation
- Decision Making
- Executive-Level Presentations
- Stakeholder Communication
- Technical Support
- Customer Communication
- Software development life cycle
- Functional specifications
Timeline
Information Technology (IT) Business Analyst
City of Clarksville
03.2021 - Current
Applications Analyst
City of Clarksville
12.2017 - 02.2021
Applications Specialist
City of Clarksville
10.2016 - 12.2017
Information Technology Teacher
Convent of Mercy Academy 'ALPHA'
09.2011 - 02.2012
Data/Reports Analyst/Broadband Technician
Digicel Jamaica Limited
03.2010 - 08.2011
Master of Science - Cybersecurity And Information Assurance
Western Governor's University (WGU)
Project Management MBA: Four Day Crash Course -
Project Management Institute (PMI)
Business Analyst Boot Camp Course -
CPrime
Bachelor of Science - Computer Science And Information Technology
University of Technology, Jamaica
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