Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latoya Wieland

Medford,Oregon

Summary

To receive the opportunity to grow as well as succeed in life.

Overview

14
14
years of professional experience

Work History

Caregiver

New Horizons In-Home Care
11.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Liaised with key accounts to deliver targeted administrative household support.

Customer Service Specialist

The UPS Store
08.2020 - 03.2023
  • I packed and shipped items
  • I signed customers up for our mailbox services
  • I was responsible for mail distribution
  • In addition to that; I answered phones, executed faxing/scanning
  • I also resolved any problems that the customers had.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Assistant Store Manager

Fedex Office
05.2015 - 08.2019
  • I perform many duties as in management, there aren’t limitations
  • I am responsible for holding my team accountable, encouraged, and assisting in their time management
  • Part of my responsibility is to aid in the development of my co-workers
  • I make sure our store is on top of our sales goals, and customer experience
  • I have also been in charge of installing various equipment.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Customer Service Representative

FTD
11.2013 - 01.2014
  • I answered phones, as well as completing phone orders
  • I had also dealt with conflict resolutions.

Customer Service Specialist

The UPS Store
03.2010 - 08.2010
  • I was responsible for; retail, packing and shipping items, mail distribution, answering phones, stocking, cleaning, as well as problem resolution.

Education

GED -

KALC
Klamath Falls, Oregon

CNA - Nursing Assistance

Pacific Healthcare Training
Central Point, OR
10.2023

Certificate, BCM program - Business Management

Fedex Office
Medford, Oregon
05.2016

Skills

  • I’m an energetic person who has amazing customer service skills I think I would be an asset to ANY company because of my need to continually grow With that being said, I am a very competitive team player I have a positive attitude, and strive to be the best at whatever I do I understand that it takes a group effort of hard work and working together to achieve amazing results
  • Documentation
  • Progress Documentation
  • Incident Reporting
  • HIPAA Compliance
  • Behavioral Management
  • Mobility Assistance
  • Basic Housekeeping
  • Meal Preparation
  • Chronic Disease Management
  • Patient Companionship
  • ADL Assistance
  • Care Plan Adherence
  • Complex Problem-Solving

Timeline

Caregiver

New Horizons In-Home Care
11.2023 - Current

Customer Service Specialist

The UPS Store
08.2020 - 03.2023

Assistant Store Manager

Fedex Office
05.2015 - 08.2019

Customer Service Representative

FTD
11.2013 - 01.2014

Customer Service Specialist

The UPS Store
03.2010 - 08.2010

GED -

KALC

CNA - Nursing Assistance

Pacific Healthcare Training

Certificate, BCM program - Business Management

Fedex Office

Similar Profiles

CREATE PROFILE
Latoya Wieland