LaToya Wiles
Summary
Experienced Administrative Professional and Office Manager, efficient in service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. While being motivated to learn, grow and excel.
Overview
9
9
years of professional experience
Work History
Senior Administrative Coordinator
Columbia University, Office Of The President
03.2022 - Current
- Greet visitors with professionalism and enthusiasm and direct guests to appropriate department/meetings.
- Prepare detailed documents and reports in adherence administrative processes.
- Maintain databases and contact lists to keep important contact information accurate and up to date.
- Monitor and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Answer phone calls from vendors, students, internal and external contacts and forward inquiries to the appropriate parties for handling.
- Assist with the preparation of presentations and reports, including gathering data, editing documents, and formatting materials.
- Assist with budget preparation and monitoring, including tracking expenses and processing invoices and reimbursements.
- Maintain confidential files and records, including sensitive personnel and financial information.
- Train new hires on all Front Desk protocols.
- Assist management with special projects to complete all tasks by deadlines.
- Coordinate logistics for events and meetings, including room reservations, catering, and audio/visual set up.
Practice Associate II
Columbia Doctors 61st Street Service Corp
03.2018 - 03.2022
- Greet patients and visitors using excellent customer service skills and appropriate verbal and written communication skills that emphasize a patient-center approach and demonstrate the primary care core values. Apply the same interaction style when communicating with visitors, providers, and other health care workers in the organization.
- Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type. Proactively resolve issues discovered in the review with limited involvement of the patient.
- Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
- Schedule appointments, referrals, and other related tests as requested by the provider in a timely and accurate manner. Obtain prior authorizations and referrals for follow-up care as needed by the insurance plan.
- Answer patient telephone calls promptly and attempt to resolve patient inquiries within the same phone call. Responds to patient portal messages and patient voicemail within 24 business hours.
- May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis. Keep current on all organizational and practice policies (e.g. infection control, HIPAA), goals, initiatives, and required trainings.
- Coordinate and schedule office visits and procedures. Schedules ancillary services on behalf of the patient and prepares requisitions.
- Ensures "warm transfer" of calls/inquiries are routed to the correct party for resolution. Escalates cases as appropriate. Helps identify trends that need escalation.
- Communicates insurance participation, financial responsibility (if applicable), and time of service policy to the patient population.
- Establishes a positive engagement with patients and their families based on trust, patient-centered service, and addressing needs in a timely manner. Supports patients and families through the entire treatment plan.
- Maintains knowledge of insurance requirements. Performs real-time insurance verification. Informs patient of insurance requirements for services provided. Escalates cases for resolution as appropriate. Helps identify trends.
Administrative Assistant
USA Corporate Services
11.2016 - 05.2017
- Company records: inputted information about the companies we set up, maintained, and updated as necessary.
- Company filings: prepared files, for various corporate filings with the State of New York and other states.
- Created billing invoices in QuickBooks.
- Applied payments using credit cards and checks.
- Prepared and made bank deposits.
- Prepared legal advertising's for LLCs formed in New York State
- Contacted and assisted clients with the filing of annual reports in Delaware, California and other states.
- Processed and forwarded mail received on behalf of clients.
- Assisted co-workers with clerical and other duties.
- Answer phone inquiries and assist customers.
Program Director Assistant
Bronx House SONYC
03.2015 - 10.2016
- Maintain accurate and organize records: petty cash reports, participant files, part-time staff pay roll, part-time staff personal documents and incident reports to ensure the program is in compliance with stakeholder regulations.
- Assist the Site Director to address and support the ongoing needs of the program.
- Support and implement program procedures and Bronx House protocols to have an effective program that is safe and inclusive
- Assist Site Director monthly with the credit card reconciliation process (PERS).
- Develop and maintain professional work relationships through effective and timely communication with three Site Directors, program personnel, and building staff members.
- Assist with the interview process of potential candidates.
- Consistently run reports through the DYCD database to ensure the accuracy of the information being distributed.
- Work cooperatively as a team member by communicating and contributing to the development of the program and staff.
- Act as the supervisor for the SONYC program when the Site Director is out of the office.
Education
Bachelor of Science - Accounting
Morgan State University
Baltimore, MD06.2009
Skills
- Clerical
- Project Support
- Written Communication
- Microsoft Office proficiency
- Strong organizational skills
- Inventory Management
- Office Opening and Closing
- Outlook
- Research support
- Attention to detail
- Flexible & Adaptable
- Processing Expense Reports
Timeline
Senior Administrative Coordinator
Columbia University, Office Of The President
03.2022 - Current
Practice Associate II
Columbia Doctors 61st Street Service Corp
03.2018 - 03.2022
Administrative Assistant
USA Corporate Services
11.2016 - 05.2017
Program Director Assistant
Bronx House SONYC
03.2015 - 10.2016
Bachelor of Science - Accounting
Morgan State University
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