LaToya Williams
Cherryville,NC
Summary
Dedicated healthcare professional with 25+ years of experience in patient support and advocacy. Skilled in effective communication and conflict resolution, ensuring optimal patient care and safety. Committed to collaboration within clinical teams and maintaining secure environments for patients.
Overview
19
19
years of professional experience
Work History
Patient Safety Attendant
Atrium Healthcare
Kings Mountain, North Carolina
05.2016 - Current
- Maintained constant bedside observation for fall and self-harm precautions.
- Monitored patients closely for safety risks and behavior changes at Atrium Healthcare.
- Monitored patient safety and ensured compliance with hospital policies and procedures.
- Reported patient status changes to nurses and clinical staff promptly.
- Followed hospital safety protocols and patient care instructions accurately.
- Communicated effectively with members of the healthcare team about issues related to patient safety.
- Maintained a safe environment by escorting patients to their destinations, preventing unauthorized access, and responding to potential hazards.
- Provided emotional support to patients during times of distress or confusion due to illness or injury.
Guest Service Representative
Atrium Healthcare
Kings Mountain, North Carolina
12.2007 - Current
- Resolved guest complaints, ensuring satisfaction and adherence to service standards.
- Addressed customer complaints, fostering positive experiences and maintaining service quality.
- Assisted patients and guests with directions, forms, and campus service questions.
- Resolved patients and guest concerns calmly while following Atrium Healthcare service standards.
- Scheduled patient appointments and updated visit details in healthcare systems.
Education
Shelby High School
Shelby, NC05-1999
Skills
- Bedside observation
- Patient monitoring
- Fall precautions
- Self-harm precautions
- Safety protocols
- Crisis intervention
- Incident reporting
- Epic charting
- BLS/CPR
- Basic life support
- Effective communication
- Team collaboration
- Conflict resolution
- De-escalation techniques
- Critical thinking
- Multitasking
- Patient advocacy
- Relationship building
Timeline
Patient Safety Attendant
Atrium Healthcare
05.2016 - Current
Guest Service Representative
Atrium Healthcare
12.2007 - Current
Shelby High School