Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaToya Williams

Sparkman,AR

Summary

Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Customer Service

Connexus
01.2023 - Current
  • Took inbound customer service calls from clients
  • Assisted clients with making deposits and payments into inmates accounts Assisted clients with problems and concerns in a timely and satisfactory manner
  • Consulted with customers to assess payments and produce accurate orders.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Dispatcher

Greater Little Rock Transportation
01.2019 - 10.2022
  • Responsible for making sure clients receive dependable transportation in a timely manner
  • Made sure drivers were connected to their passengers Provided customer service to customers pertaining to trips and fares
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Crew Trainer

Rallys restaurant
10.2015 - 02.2019
  • Served as role model, trainer, and coach for crew members
  • Prepared and maintained food products in accordance with health regulations and company standards
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Provided coaching and mentoring to employees.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.

Shift Manager

Dixie Cafe Restaurant
05.2010 - 12.2017
  • Assisted store manager with essential store functions such as store accounting, daily invoice checking, inventory control, and store security
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

No Degree - Accounting

University of Arkansas
Pine Bluff, AR

Diploma - General Studies

Fordyce High School
Fordyce, AR
2002

Skills

  • Customer Service (10 years)
  • Telephone Skills (10 years)
  • Development in any professional field
  • Credit Card Payment Processing
  • Microsoft Word
  • Schedule Coordination
  • Routing Orders
  • Customer Relationship Management
  • Dispatching Field Personnel
  • Prioritizing Calls
  • Route Dispatch
  • Call Center Operations

Timeline

Customer Service

Connexus
01.2023 - Current

Dispatcher

Greater Little Rock Transportation
01.2019 - 10.2022

Crew Trainer

Rallys restaurant
10.2015 - 02.2019

Shift Manager

Dixie Cafe Restaurant
05.2010 - 12.2017

No Degree - Accounting

University of Arkansas

Diploma - General Studies

Fordyce High School

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LaToya Williams