Latoya Williams
Ladson,SC
Summary
Dynamic professional with a proven track record in enhancing customer service and team productivity at Express Money Service. Expertise in conflict resolution and efficient data management, coupled with strategic networking abilities, drives client support initiatives. Achievements include consistently surpassing sales targets and streamlining operations, demonstrating a detail-oriented and collaborative approach. Career aspirations focus on leveraging these skills to further enhance client relationships and operational efficiency.
Overview
18
18
years of professional experience
Work History
Substitute Teacher
Kelly Services
Charleston, SC
10.2023 - Current
- Monitored student progress throughout the day.
- Maintained classroom order and enforced school and class rules.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Attended training and workshops to improve teaching skills.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
Customer Service Representative (Remote)
Fifth Third Bank
Cincinnati, Ohio
03.2018 - 01.2023
- Executed high-quality customer service through attentive listening, practical empathy techniques, and swift resolution measures.
- Attends mandatory and recommended training sessions facilitated by the Manager.
- Executed specialized projects and tasks as needed.
- Consistently met targets for service efficiency and standards of quality.
- Enhances customer awareness of Bank's services.
- Conducts routine account maintenance in accordance with procedures.
Assistant Store Manager
Rack Rooms Shoes
Mt. Pleasant, SC
06.2015 - 03.2018
- Directing, training, and overseeing daily performance of customer service staff.
- Managed interactions with the public to resolve disputes using calm and polite demeanor.
- Established structured schedules for staff to enhance productivity in customer service.
- Helped maintain a safe and healthy workplace, ensuring compliance with all safety and health regulations.
- Contributed to fostering a positive morale within the store environment.
- Executed strategic tasks to drive achievement of sales and profit objectives set by Store Manager.
Assistant Manager/Cashier
Dollar Tree
North Charleston, SC
05.2014 - 08.2016
- Offer speedy, friendly, and exciting checkout service
- Managed customer complaints effectively to ensure satisfaction.
- Attend to documents and payment discrepancies
- Implemented systematic stocking procedures to maintain organized and attractive displays.
- Provide grocery assistance to customers.
- Facilitated onboarding process whenever additional cashier training was necessary.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Branch Manager
Approve Cash Advance
Aiken, SC
03.2009 - 05.2014
- Directed, selected, and interviewed staff for branch operations.
- Build and uphold client connections.
- Secured additional accounts by leveraging proficient loan judgment and effective solicitation.
- Reduced delinquent accounts by implementing effective collection actions in the field and over the phone.
- Execute thorough evaluation for approval of loan applications.
- Monitors conformity with established policies, procedures, and standards.
- Monitors conformity with State and Federal lending guidelines.
- Monitored adherence to established standards in filing and report submission processes.
- Maintains cash drawer accuracy and security
- Prepared assistant managers to progress within the organization.
- Executed closures for authorized loan transactions seamlessly.
- Facilitated onboarding and training processes for new personnel.
- Coordinates routine operations assigned to the assistant manager and office team.
Branch Manager
Express Money Service
Walterboro, SC
12.2006 - 08.2009
- Monitored and assessed employee performance for continuous development.
- Delivered targeted coaching sessions to enhance individual and team productivity.
- Supervised and motivated branch team consistently achieving optimal service outcomes.
- Implements consistent communication between branch and management through detailed daily, weekly, and month-end reports on operations and productivity.
Education
High School Diploma -
Ruffin High School
01.2000
Skills
- Client Support
- Strategic Networking Abilities
- Conflict Resolution
- Sales Strategies
- Detail-Oriented
- Product Knowledge
- Regulatory Standards Knowledge
- Collaborative Team Member
- MS Word
- MS Outlook
- Internet Explorer
- Efficient Data Management
- 10key
Timeline
Substitute Teacher
Kelly Services
10.2023 - Current
Customer Service Representative (Remote)
Fifth Third Bank
03.2018 - 01.2023
Assistant Store Manager
Rack Rooms Shoes
06.2015 - 03.2018
Assistant Manager/Cashier
Dollar Tree
05.2014 - 08.2016
Branch Manager
Approve Cash Advance
03.2009 - 05.2014
Branch Manager
Express Money Service
12.2006 - 08.2009
High School Diploma -
Ruffin High School
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