Latoya Williams
Annville,PA
Summary
Healthcare professional with 7+ years of experience in personal care, dementia support, and IDD residential services. Certified Dementia Specialist and Med Tech Trainer with expertise in staff training and direct patient care. Demonstrated leadership as House Manager and Unit Secretary, developing community education programs and fostering independence in vulnerable populations. Highly organized Scheduler with strong skills in time management, resource coordination, and workflow optimization, ensuring efficient operations in diverse healthcare settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scheduler / Med Tech Trainer / Dementia Specialist PC Unit Secretary
Pleasant View Community
Manheim, PA
10.2019 - Current
- Coordinate staffing schedules and maintain accurate timecards for personal care units, ensuring optimal coverage and compliance.
- Train new and existing staff as a Certified Med Tech Trainer, Dementia Care Trainer, and Certified American Red Cross CPR-AED First Aid Instructor, enhancing team capabilities and resident safety.
- Oversee inventory and restocking of medical and daily living supplies to ensure continuous operations.
- Proactively fill open shifts by stepping in as a Med Tech and PCA, supporting continuity of care and team flexibility.
- Design and lead a community dementia seminar for independent living residents and the greater Manheim area, promoting awareness and education on dementia care.
- Earn Certified Dementia Specialist (CDS) credential, reflecting advanced expertise in memory care and person-centered approaches.
- Collaborate closely with personal care teams to ensure high standards of resident support and compassionate care.
House Manager
Allegheny Valley School
Hummelstown, PA
04.2016 - 10.2019
- Supervised daily operations of a residential home for individuals with intellectual and developmental disabilities (IDD), managing both staff and resident needs to ensure a safe, supportive environment.
- Oversaw scheduling, payroll, and resident finances, maintaining compliance with agency and state guidelines.
- Administered medications, coordinated and provided transportation to medical appointments and day programs.
- Developed and implemented SMART goals to promote resident independence in daily living skills such as hygiene, cooking, and community integration.
- Took on-call responsibilities for multiple group homes, offering critical support during staff shortages or emergencies.
- Promoted from House Manager Aide to House Manager in recognition of leadership, reliability, and resident-centered care.
- Selected as a Practicum Observer, assisting with training and certification compliance for Med Techs across homes.
- Collaborated closely with other group home managers and administrators to improve care strategies and maintain consistent standards.
Education
High School Diploma -
Milton Hershey School
Hershey, PA01.2007
Some College (No Degree) - Psychology
Lebanon Valley College
Annville, PASkills
- Dementia and memory care support
- IDD residential care
- Medication administration and oversight
- Med tech training and compliance
- CPR, AED, and first aid instruction
- Behavioral observation and goal planning
- Personal care assistance
- Staff scheduling and payroll processing
- Community education and outreach
- Inventory and supply management
- Patient transportation and coordination
- Team leadership and supervision
- Electronic health record (EHR) use
- HIPAA compliance
Certification
- Certified Dementia Specialist (CDS)
- Certified Medication Technician Trainer
- Dementia Care Trainer
- Certified American Red Cross CPR/AED & First Aid Instructor
- Medication Administration Certification – Pennsylvania
- Practicum Observer – Med Tech Compliance Oversight
Clinical Skills And Core Competencies
- Dementia & Memory Care Support
- IDD (Intellectual & Developmental Disabilities) Residential Care
- Medication Administration & Oversight
- Med Tech Training & Compliance Monitoring
- CPR/AED & First Aid Instruction
- Behavioral Observation & SMART Goal Planning
- Personal Care Assistance (PCA duties)
- Staff Scheduling (OnShift) & Payroll Processing (Paylocity)
- Community Education & Dementia Outreach
- Inventory & Supply Management
- Patient Transportation & Appointment Coordination
- Team Leadership & Staff Supervision
- Electronic Health Record (EHR) Use – EPIC (lab ordering & documentation support)
- HIPAA & Patient Confidentiality Compliance
Timeline
Scheduler / Med Tech Trainer / Dementia Specialist PC Unit Secretary
Pleasant View Community
10.2019 - Current
House Manager
Allegheny Valley School
04.2016 - 10.2019
High School Diploma -
Milton Hershey School
Some College (No Degree) - Psychology
Lebanon Valley College
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