Latoya Williams
Baton Rouge,LA
Summary
Motivational professional ready to inspire and drive positive change. Known for impactful presentations that resonate with diverse audiences and foster growth. Collaborative team player focused on achieving results and adapting to dynamic environments. Equipped with excellent public speaking and interpersonal skills, displaying integrity and passion.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Motivational Speaker
Talk With Toya LLC
Baton Rouge, LA
08.2020 - Current
- Delivered engaging presentations to diverse audiences, inspiring personal and professional growth.
- Developed customized motivational programs addressing specific client needs and challenges.
- Utilized storytelling techniques to effectively communicate messages and connect with audiences emotionally.
- Mentored aspiring speakers, providing guidance on presentation skills and audience interaction strategies.
- Analyzed audience feedback to continuously refine content and delivery methods for improved effectiveness.
- Led strategic planning for events, ensuring alignment with organizational goals and participant expectations.
- Presented information regarding Forgiveness to groups of 200 people.
Collections Supervisor
Affordable Home Furnishing
Baker, LA
09.2023 - 04.2025
- Supervised collections team to ensure timely account follow-ups and payment resolutions.
- Developed training programs for new hires, enhancing team performance and knowledge retention.
- Implemented process improvements that reduced collection timeframes and increased recovery rates.
- Analyzed account data to identify trends and optimize collection strategies for better results.
- Collaborated with cross-functional teams to streamline communication between collections and customer service departments.
- Managed escalated customer inquiries effectively, maintaining high levels of customer satisfaction throughout the collections process.
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Researched accounts and completed due diligence to resolve collection problems.
- Reported on and recommended actions related to financial stability of potential clients.
- Mentored junior staff members on best practices in debt collection techniques and procedures.
- Documented conversations with consumers and research into accounts.
- Reduced delinquency rates with proactive account management and timely followups.
- Increased recovery rates for difficult accounts by utilizing effective negotiation skills.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes 80% and collect invoices in timely fashion.
Sales/Collections Manager
Acceptance Now
Baton Rouge
05.2015 - 02.2020
- Creating lists for daily sales calls
- Collections out in the field as well as in store
- Maintaining a 10.9% overall for collections
- Maintaining at least 20% more comps than from previous year
- Led the district for 10/12 months for 2019
- Highest SMRR in the district
- Too store with the biggest bonus
- Most improved store with positive sales (started with 235 customers in 2016 most of whom charged off; left February 2020 with 600 customers all during my time as sales/collection manager)
- Repossession of merchandise
- Balance my stores checkbook
- Order supplies
- Conduct meetings with client staff as well as employees
- Interview and hire employees
Inventory Specialist/Top Counter/Team Lead
MSI Inventory
Baton Rouge
03.2011 - 04.2015
- Managed inventory control processes to ensure accurate stock levels and minimize discrepancies.
- Conducted regular audits to verify stock accuracy and identify potential issues proactively.
- Trained new staff on inventory management protocols and best practices for operational excellence.
- Led initiatives to improve inventory accuracy, resulting in enhanced productivity across departments.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Education
Bachelor of Nursing - Practical Nursing
Delta College
Baton Rouge, LA09-2027
Certification - Electronic Health Records Specialist
Baton Rouge Community College
Baton Rouge, LA06-2021
High School Diploma -
Capitol Sr. High
Baton Rouge, LA01-2003
Skills
- Creativity and innovation
- Confidence building
- Persuasive skills
- Audience engagement
- Strategic communications
- Self-awareness
- Inspirational leadership
- Public speaking
- Cultural sensitivity
- Motivational speeches
- Teamwork and collaboration
- Problem-solving
Certification
- Certified Health Records Specialist - July 2021 to August 2025
Timeline
Collections Supervisor
Affordable Home Furnishing
09.2023 - 04.2025
Motivational Speaker
Talk With Toya LLC
08.2020 - Current
Sales/Collections Manager
Acceptance Now
05.2015 - 02.2020
Inventory Specialist/Top Counter/Team Lead
MSI Inventory
03.2011 - 04.2015
Bachelor of Nursing - Practical Nursing
Delta College
Certification - Electronic Health Records Specialist
Baton Rouge Community College
High School Diploma -
Capitol Sr. High