LaToya Wingate
Charlotte,NC
Summary
Experienced professional with years of experience in disease intervention, case management, referral coordination, and Quality management combined. Demonstrated expertise in coordinating with community resources.
Results-driven Quality Manager known for high productivity and efficiency in task completion. Specialize in process improvement, quality assurance protocols, and regulatory compliance. Excel in leadership, communication, and problem-solving to achieve continuous improvement objectives. Committed to maintaining safety standards and enhancing product quality across operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Manager
Every Age- Carolina SeniorCare
Lexington, North Carolina
11.2024 - Current
- Spearheaded creation and implementation of work instructions and procedures.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Developed and implemented quality assurance processes to ensure product compliance with customer requirements.
Public Health Investigator
Mecklenburg County
Charlotte, NC
06.2023 - Current
- Conducted interviews with witnesses and suspects to obtain information related to case.
- Reviewed police reports, medical records, and other documents for evidence.
- Organized and maintained files of all investigative activities.
Front Desk Receptionist
Minute Suites
Charlotte, NC
06.2024 - 11.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as
- Swept and mopped floors, vacuumed floors.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Processed payments for room charges, taxes, and other incidentals as required.
- Performed daily cashiering duties including balancing accounts at end of shift.
Disease Intervention Specialist Lead
NCDHHS
Charlotte, NC
04.2023 - 06.2023
- Conducted patient interviews to assess and diagnose infectious disease issues.
- Monitored patient progress during treatment of infectious diseases.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Public Health Investigator
Mecklenburg County
Charlotte, NC
11.2022 - 04.2023
- Organized and maintained files of all investigative activities.
- Conducted contact tracing interviews and provided counseling to individuals diagnosed with a communicable disease.
- Developed protocols and procedures for disease surveillance activities.
- Assisted in the development of policies and procedures related to public health interventions.
Eligibility Specialist
Mecklenburg County
Charlotte, NC
06.2022 - 11.2022
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Assisted clients with completing forms required for processing applications.
- Analyzed financial information provided by applicants to verify income levels.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Prepared detailed reports outlining the reasons why an individual was denied benefits.
Medical Case Manager
C.W. Williams Community Health Center
Charlotte, NC
11.2021 - 06.2022
- Developed comprehensive case plans to ensure quality patient care.
- Provided support and resources to patients in need of medical assistance.
- Conducted assessments of patients' physical, mental and social needs.
- Collaborated with healthcare professionals to coordinate services for clients.
Medical Case Manager
Quality Comprehensive Health Center
Charlotte, NC
02.2021 - 08.2021
- Maintained accurate records related to patient care, progress notes, referrals and other documentation.
- Identified appropriate funding sources for medical treatments or services.
- Participated in interdisciplinary team meetings to discuss individualized treatment plans for each patient.
- Evaluated effectiveness of medical interventions on a regular basis.
Disease Intervention Specialist
NCDHHS
Charlotte, NC
07.2019 - 02.2021
- Conducted contact tracing interviews and provided counseling to individuals diagnosed with a communicable disease.
- Identified trends in infectious diseases through analysis of collected data.
- Evaluated program outcomes and developed recommendations for improvement.
- Assisted in developing educational materials for healthcare providers, patients and families.
Referral Coordinator
Novant Health, Inc
Charlotte, NC
11.2016 - 06.2019
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Monitored patient progress throughout the referral process.
- Resolved conflicts between referring physicians and receiving providers.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
Certified Nursing Assistant
Novant Health, Inc
Charlotte, NC
08.2005 - 11.2016
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided emotional support to family members regarding end-of-life decisions.
- Responded quickly to emergency situations involving sudden illness or injury.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Answered signal lights, bells or intercom systems to determine patients needs.
- Helped residents walk with or without self-help devices.
- Maintain accurate records concerning quality control testing results and adjustments made to machines during shifts.
- Work collaboratively with coworkers to ensure efficient completion of tasks.
- Assist with training new employees on proper use of machinery.
Education
Master's Degree - Health Administration
Belmont Abbey College
Belmont, NC08-2024
Bachelor of Science - Healthcare Management
Phoenix University
Phoenix, AZ10.2022
Associate In Arts -
Central Piedmont Community College
Charlotte, NC05.2020
Skills
- Communication
- Lead Others
- Risk Analysis
- Support Services
- Treatment Planning
- Quality metrics
- Quality processes
Certification
- CPR, 02/2024, 02/2026
- BLS, 02/2024, 02/2026
Awards
- Upslion Phi Delta Honor Society Member, 04/2024, Belmont Abbey College
- National Society of Leadership and Success Member, University of Phoenix
Publications
STD Engage 2020, 02/2021
Timeline
Quality Manager
Every Age- Carolina SeniorCare
11.2024 - Current
Front Desk Receptionist
Minute Suites
06.2024 - 11.2024
Public Health Investigator
Mecklenburg County
06.2023 - Current
Disease Intervention Specialist Lead
NCDHHS
04.2023 - 06.2023
Public Health Investigator
Mecklenburg County
11.2022 - 04.2023
Eligibility Specialist
Mecklenburg County
06.2022 - 11.2022
Medical Case Manager
C.W. Williams Community Health Center
11.2021 - 06.2022
Medical Case Manager
Quality Comprehensive Health Center
02.2021 - 08.2021
Disease Intervention Specialist
NCDHHS
07.2019 - 02.2021
Referral Coordinator
Novant Health, Inc
11.2016 - 06.2019
Certified Nursing Assistant
Novant Health, Inc
08.2005 - 11.2016
Master's Degree - Health Administration
Belmont Abbey College
Bachelor of Science - Healthcare Management
Phoenix University
Associate In Arts -
Central Piedmont Community College