Latoya Wishop
Philadelphia,PA
Summary
Responsible Line Lead skilled in safely and effectively operating different types of machinery. Determined professional committed to learning and applying new skills to achieve team goals. Self-motivated Line Lead streamlines production processes and delegates tasks to prioritize quality and on-time completion. Positive motivator driving manufacturing personnel toward production benchmarks.
Skilled production worker with background in diverse manufacturing environments. Possess strong understanding of production processes and quality control measures, ensuring efficient workflow and adherence to safety protocols. Demonstrated ability to troubleshoot equipment issues and implement process improvements, resulting in enhanced operational efficiency. Committed to maintaining high standards of workmanship and contributing positively to team dynamics.
Veteran Production Worker adept at handling tasks efficiently. Knowledgeable about equipment operation, materials handling, and documentation. Eager to contribute to operations at companies of any scale.
Hardworking General Laborer with dedicated work ethic and solid industry background. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Reliable and works well in varying conditions.
Experienced Line Leader with background in managing production lines, ensuring efficiency and quality control. Strengths include strong leadership skills, keen problem-solving abilities and thorough knowledge of manufacturing processes. Previous roles involved significant improvements in product output and overall operational performance through effective team coordination and process enhancement strategies.
Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement.
Results-driven Line Leader known for high productivity and efficient task completion. Skilled in team leadership, process optimization, and quality control to ensure operational excellence. Excel at communication, problem-solving, and time management, leveraging these soft skills to lead teams effectively and meet production goals consistently.
Overview
13
13
years of professional experience
Work History
Lineleader
PCI
Philadelphia, PA, PA
04.2015 - 09.2024
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Monitored product quality to achieve superior quality reputation.
- Ensured compliance with industry regulations by staying up-to-date on changes affecting our operations and modifying processes accordingly.
- Collaborated with management to identify areas for improvement in the production process, resulting in cost savings and increased efficiency.
- Safely operated TYPE OF EQUIPMENT to avoid accidents and mishaps.
- Improved product quality with thorough inspections and adherence to established standards.
- Used computer systems to perform diagnostics on electronic and communications components.
- Analyzed charts, work orders and production schedules to determine production requirements and evaluate current production estimates and outputs.
- Trained new line workers in proper operational procedures and safety protocols.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Coordinated with quality assurance teams to ensure products met all required standards.
- Used hand trucks and forklifts to unload, load and transport items.
- Managed shift handover reports, ensuring seamless transitions between production teams.
- Facilitated cross-training among team members to create a versatile workforce.
- Checked product quality regularly and achieved superior reputation without need for rework.
- Coordinated with other departments to ensure smooth workflow and timely completion of tasks.
- Monitored production lines to ensure accuracy of product quality, quantity, and timing.
- Developed daily production plan and focused on stops reduction, loss elimination and operator coaching.
- Reviewed and updated risk assessments to mitigate potential hazards in the production area.
- Interfaced with production scheduling to determine shift production schedules.
- Assisted in troubleshooting problems related to production line equipment or processes when needed.
- Assisted other departments during peak periods or when additional support was required.
Front End Supervisor
Bottom Dollar
Philadelphia, PA
02.2012 - 01.2015
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Ensured compliance with inventory management procedures, reducing discrepancies and losses.
- Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
- Addressed and resolved customer complaints, restoring customer confidence and loyalty.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Researched issues to obtain appropriate answers to customer inquiries.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Strawberry Mansion High School
Philadelphia, PA06-2004
Skills
Perform hourly inspection on finished good product Signing in components running in room in a safe in quality manner daily accountability
- Troubleshooting
- GMP compliance
- Visual management
- Task delegation
- ISO standards
- Process mapping
- Packaging
- OEE monitoring
- Blueprint reading
- Employee training
- Total productive maintenance
- Team management
- Cost reduction
- Value stream mapping
Contact
Philadelphia, PA 19131
Timeline
Lineleader
PCI
04.2015 - 09.2024
Front End Supervisor
Bottom Dollar
02.2012 - 01.2015
High School Diploma -
Strawberry Mansion High School