LaToya W Pitts
Pompano Beach,FL
Summary
Experienced Office Manager and Administrative professional with several years of experience overseeing a wide range of essential business operations. Skilled in optimizing productivity, efficiency, and service quality across diverse office environments. Highly organized and detail-oriented, with strong analytical abilities and a proven track record of prioritizing tasks and meeting deadlines. Seeking to join a company as an Administrative Assistant to contribute expertise while continuing to learn and grow professionally.
Overview
23
23
years of professional experience
Work History
Office Manager
Heavenly Escapes
Pompano Beach, FL
09.2017 - 10.2025
- Maintains office services by organizing office operations and procedures;
- Preparing payroll
- Controlling correspondence;
- Designing filing systems
- Reviewing and approving supply requisitions
- Assigning and monitoring clerical functions for a vacation company.
Fraud Prevention Specialist
American Express
Sunrise, FL
06.2022 - 11.2023
- Monitor our automated fraud screening application
- Assist in maintaining basic ecommerce duties including chargeback handling and review
- Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction
- Perform manual fraud review in order to detect fraudulent transactions
- Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate.
- Conduct extensive research to validate purchases
- Independently resolve problems that require in depth investigation and/or research
- Conduct follow-up research on fraudulent transactions
- Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas and information
- Florida, Sunrise Dispute and Fraud
Fiscal Reconciliation Specialist
FAME (Financial Aid Management)
Fort Lauderdale, FL
05.2011 - 09.2017
- Prepare and submit financial transactions in accordance with Company policies and in compliance with internal controls.
- Utilize Company systems to manage and reports.
- Process client files and assist with financial compliance and procedural audits.
- Entry-level accounting position responsible for the reconciliation of outstanding deposits to balance financial records with a moderate level of complexity.
Customer Care/Provider Rep.
BCC Financial Management Services
Sunrise, FL
04.2009 - 04.2011
- Place outgoing calls, verify and provide claim information, send out information/materials to members and providers.
- Verify benefits and eligibility, assist with billing issues, assist with COB issues.
- Change PCP's, take payments, requesting and reviewing medical records.
- Process request for Medicare EOB to be attached to Medicare claims, send and review EOB's and PRA's.
- Medical Collections, Billing, Coding and Hospital receivable industry.
Office Manager/ Customer Care
South Ga Inc
Pompano Beach, FL
01.2003 - 03.2009
- Heavy outbound services by organizing office operations and procedures;
- Preparing payroll;
- Controlling correspondence;
- Designing filing systems;
- Reviewing and approving supply requisitions;
- Assigning and monitoring clerical functions.
Education
Standard Diploma -
Pompano Beach High
Fort Lauderdale, FL06.2003
Skills
- MULTI-TASK
- SELF STARTER
- TEAM PLAYER
- NOTARY
- ACCOUNTING
- PUNCTUAL
- COMMUNICATIONS (VERBAL/WRITTEN)
- DETAIL ORIENTED
- WELL ORGANIZED
- AUDITING
- ICD-9/10
- QUICK LEARNER
- AS400
- Customer service
References
Available upon request
Timeline
Fraud Prevention Specialist
American Express
06.2022 - 11.2023
Office Manager
Heavenly Escapes
09.2017 - 10.2025
Fiscal Reconciliation Specialist
FAME (Financial Aid Management)
05.2011 - 09.2017
Customer Care/Provider Rep.
BCC Financial Management Services
04.2009 - 04.2011
Office Manager/ Customer Care
South Ga Inc
01.2003 - 03.2009
Standard Diploma -
Pompano Beach High