Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Latoya Croker-Humphrey

New York,NY

Summary

Adaptive professional with experience in meeting company goals, seeking a position as a Coordinator to utilize expertise in customer service and administrative coordination, and contribute effectively to organizational objectives. Committed to maintaining high standards of efficiency, confidentiality, and professionalism while fostering collaborative teamwork and driving operational excellence.

Overview

18
18
years of professional experience

Work History

Marketing and Business Development Manager

Eureka Medical Laboratories Inc
09.2021 - 03.2024
  • Enhanced company visibility through effective social media management and content creation.
  • Developed compelling marketing materials, including brochures, that effectively communicated value propositions to target audiences.
  • Increased client retention rates through proactive account management practices such as regular check-ins and addressing concerns promptly.
  • Managed yearly trade show presence and medical outreaches.
  • Conducted market research to identify new opportunities and target markets.

Human Resources Assistant

Eureka Medical Laboratories Inc
08.2016 - 08.2021
  • Efficiently managed approximately one hundred personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Conducted new hire orientation and recorded information in human resources database.
  • Monitored employee attendance and performance and verified punctuality and absences, addressing issues per company policies and procedures.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Organized annual company-wide events for team-building purposes, boosting overall morale among employees.
  • Coordinated quarterly employee training programs to improve productivity and performance.
  • Played a key role in conflict resolution efforts, resulting in improved workplace harmony.

Front Desk Supervisor

Eureka Medical Laboratories Inc
08.2006 - 07.2016
  • Trained eight new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained eight new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive reviews and repeat business from satisfied clients.
  • Resolved client complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.
  • Coordinated with the Main laboratory, to ensure client needs were met.
  • Entered and updated sensitive customer medical information.
  • Greeted approximately fifty visitors and clients per pay upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Managed front desk maintenance of client records and lab data.

Education

Bachelor of Arts - Business Administration

University of Bedfordshire
United Kingdom
11.2019

Skills

Written and verbal communication

  • Customer Service Management
  • Exceptional communication
  • Listening Skills
  • Administrative Skills
  • Organization
  • Use of office technology

Additional Information

Career highlight: · Directed the administrative aspects of COVID-19 testing at all international Air and sea ports in Guyana for all incoming passengers during the COVID-19 pandemic


Responsibilities

Daily reporting to the Ministry of Health

staff schedules and monitoring

Customer service management

Conflict resolution


Timeline

Marketing and Business Development Manager

Eureka Medical Laboratories Inc
09.2021 - 03.2024

Human Resources Assistant

Eureka Medical Laboratories Inc
08.2016 - 08.2021

Front Desk Supervisor

Eureka Medical Laboratories Inc
08.2006 - 07.2016

Bachelor of Arts - Business Administration

University of Bedfordshire

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Latoya Croker-Humphrey