LaToya Banks
Dallas,TX
Summary
Seasoned professional with 28 years of diverse clerical and administrative experience, seeking a Clerical role. Expertise in invoice management, records maintenance, and inter-departmental collaboration honed at AT&T. Skilled in auditing, billing discrepancy resolution, and maintaining confidentiality; adept with office equipment and systems.
Overview
28
28
years of professional experience
Work History
Invoicing Specialist (Oncor)
Hydrogen Group
05.2022 - Current
- Conduct thorough audits on contractor invoices to ensure billing accuracy and rectify any discrepancies through effective communication and coordination with contractors
- Investigate billing inconsistencies, preventing redundant charges and safeguarding against financial errors
- Proactively identify opportunities for cost savings and contribute to more efficient invoicing processes.
Transition
AT&T
03.2021 - 05.2022
- Transitioned from previous role to pursue professional development and explore new career opportunities
- Voluntarily retired to focus on skill enhancement and identify challenging growth prospects.
Sr. Records Clerk-Property Management
AT&T
01.2013 - 03.2021
- Managed document control processes, including sorting, scanning, and filing, while upholding strict confidentiality protocols to ensure secure information handling
- Facilitated interdepartmental collaboration to achieve project objectives, contributing to efficient workflow and organizational success
- Conducted financial oversight by balancing budgets and processing invoices, maintaining fiscal responsibility and meeting financial commitments
- Investigated invoice discrepancies and addressed billing issues, including the identification and escalation of fraudulent charges with supporting evidence
- Supported a dynamic team by monitoring project progress, compiling performance metrics, and addressing operational inconsistencies, enhancing overall productivity and managerial decision-making.
Accounting Clerk-Asset Protection
AT&T
11.2011 - 01.2013
- Ensured accurate and timely release of phone activity for over 75 accounts per day, meeting legal obligations and facilitating information sharing with customers, attorneys, and law enforcement agencies
- Diligently maintained and disseminated records in strict adherence to legal guidelines, contributing to the company's compliance with subpoena requests and denials.
Sr. Records Clerk-Supply Chain
AT&T
06.2010 - 11.2011
- Managed accurate and efficient processing of invoices, ensuring payments to vendors aligned with service delivery and project timelines
- Maintained oversight of 25 accounts, conducted daily updates, and communicated any delays or issues to upper management, contributing to the smooth operation of the supply chain
- Coordinated material logistics by ensuring availability on project sites and upheld data integrity within Oracle by setting up profiles for technicians and vendors.
Revenue Management Representative/Service Representative-Finance
AT&T
05.2000 - 06.2010
- Facilitated customer payment plans aligning with company policies, ensuring achievable terms for both parties
- Investigated and clarified billing discrepancies for residential and commercial clients, achieving resolution and customer satisfaction
- Managed complex inquiries as a member of the Escalation/Customer Care Team, ensuring thorough issue resolution and enhanced service experience
- Coordinated service orders for the implementation and modification of phone services, contributing to the expansion and customization of client solutions.
General Clerk-Remittance Processing
AT&T
01.1996 - 05.2000
- Conducted comprehensive training for new employees on accounting procedures and office equipment operation, ensuring accurate handling and processing of financial documents
- Investigated and resolved issues related to missing remittance slips, enhancing accuracy in customer account postings
- Streamlined clerical processes for payments, successfully balancing and applying transactions to appropriate accounts while optimizing the use of technological tools for document management.
Education
High School Diploma -
Skyline High School
Skills
- Office Administration
- Excellent Communication Skills
- Auditing
- Accounting Support
- Deadline Oriented
- Data Entry
- Invoice Processing
- Attention to Detail
- Payment Tracking
- Deadline-Oriented
- Spreadsheet Management
- Microsoft Office
Timeline
Invoicing Specialist (Oncor)
Hydrogen Group
05.2022 - Current
Transition
AT&T
03.2021 - 05.2022
Sr. Records Clerk-Property Management
AT&T
01.2013 - 03.2021
Accounting Clerk-Asset Protection
AT&T
11.2011 - 01.2013
Sr. Records Clerk-Supply Chain
AT&T
06.2010 - 11.2011
Revenue Management Representative/Service Representative-Finance
AT&T
05.2000 - 06.2010
General Clerk-Remittance Processing
AT&T
01.1996 - 05.2000
High School Diploma -
Skyline High School
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