Latoya D. George
Surgical Coordinator
Savannah,GA
Summary
Experienced with coordinating surgical schedules and optimizing workflow. Skilled in handling sensitive patient information and coordinating with medical teams to streamline surgeries. Effective in communicating to ensure smooth operations and patient satisfaction. Track record of managing high volumes of appointments with precision and accuracy.
Overview
17
17
years of professional experience
Work History
Surgical Scheduler Coordinator
Coastal Ear, Nose, & Throat, LLC
06.2022 - Current
- Coordinated 60+ surgical appointments per month for a diverse patient population, ensuring timely and efficient scheduling.
- Verified patient insurance coverage before procedures, minimizing delays and ensuring compliance with billing requirements.
- Managed complex surgery schedules by collaborating with healthcare providers to prioritize urgent cases.
- Coordinated schedules between the hospital and the patient to ensure that surgeries were scheduled in the OR on the correct date and at the correct time.
- Scheduled follow-up appointments for patients post-surgery, enhancing continuity of care and patient satisfaction.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
Medical Assistant
Coastal Ear, Nose, & Throat, LLC
06.2017 - Current
- Maintained cleanliness and organization of exam rooms, ensuring readiness for patient examinations.
- Maintained over 25+ accurate patient records per day by updating information and ensuring confidentiality.
- Utilized electronic health records to update patient information and streamline clinical documentation.
- Monitored vital signs and documented patient data accurately for physician review.
- Obtained client medical history, medication information, symptoms, and allergies.
- Supported providers during examinations by preparing necessary tools and ensuring a sterile environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Trained new medical assistants on clinic protocols and patient care practices.
Server
The Embassy Suites
12.2013 - 06.2017
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
The Mulberry Inn (Currently The Kimpton Brice Hotel)
04.2009 - 09.2013
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
No Degree - Medical Assistant
Virginia Tech College
Savannah, GA06-2017
High School Diploma -
Alfred E. Beach High
Savannah, GA05-2005
Skills
- HIPAA compliance
- Strong organization
- Teamwork and collaboration
- Time and calendar management
- Efficient with Word Document
- Sufficient with Excel/ Adobe
- Problem-solving
- Patient scheduling
- Insurance verification
- Procedure authorization
- Facility coordinating
Timeline
Surgical Scheduler Coordinator
Coastal Ear, Nose, & Throat, LLC
06.2022 - Current
Medical Assistant
Coastal Ear, Nose, & Throat, LLC
06.2017 - Current
Server
The Embassy Suites
12.2013 - 06.2017
Server
The Mulberry Inn (Currently The Kimpton Brice Hotel)
04.2009 - 09.2013
No Degree - Medical Assistant
Virginia Tech College
High School Diploma -
Alfred E. Beach High