LaToyah Wright
Florence,SC
Summary
Accomplished Practice Manager with extensive experience at Carolina Pines Medical Group-Women's Care, focused on enhancing operational efficiency and driving patient satisfaction. Proficient in practice management and interpersonal communication, with a strong background in developing corrective action plans and leading teams to consistently exceed performance goals. Expertise in pediatric and neurology environments ensures strict compliance and delivery of high-quality, cost-effective patient care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager
Carolina Pines Medical Group-Women's Care
Hartsville, SC
10.2022 - Current
- Oversee the daily operational activities of the practice, including managing team members, physicians, and all other areas of the office.
- Assess medical office operations, identify areas of improvement, and develop plans for corrective action.
- Analyze data from various sources to identify trends, or opportunities for improvement within the practice.
- Consult with clinicians to develop a business strategy.
- Oversee all aspects of day-to-day practice operations, including front desk reception, appointment scheduling, billing and coding, and insurance verification.
- Build work schedules and staff assignments, taking workload, space, and equipment availability into consideration.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Address patient complaints when needed, and formulate an effective resolution plan.
- Communicates directly and effectively with providers to ensure a positive patient experience, satisfaction, and a smooth workflow.
- Process team members and physicians' time in the timekeeping system for timely payroll processing.
Practice Manager
Coastal Pediatric Associates
Charleston, SC
01.2022 - 09.2022
- Oversaw the daily operation of the practice, including managing team members, physicians, and all other areas of the office.
- Resolved escalated parent/patient issues in a timely manner, while maintaining a high level of professionalism.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Managed vendor relationships for supplies and services related to the practice.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Ensured the proper ordering of office supplies within the budget guidelines, while monitoring and controlling expenses.
- Oversaw and submitted the daily and monthly reporting of private and VFC vaccines pertaining to pediatric vaccines.
- Communicated with patients and parents with compassion while keeping medical information private.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
Clinical Supervisor
Prisma Health Richland-Pediatic Neurology
Columbia, SC
06.2019 - 07.2020
- Oversaw the daily operational activities of the practice, including team members and physicians.
- Managed time-off requests in alignment with clinic operational requirements.
- Managed scheduling for medical staff based on daily requirements.
- Coordinated scheduling between medical students, hospital residents, and their preceptors.
- Facilitated monthly team meetings to enhance communication and collaboration.
- Coordinated efforts with external resources including medical professionals and suppliers.
- Verified accuracy and quantities of delivered office supplies.
- Worked closely with staff to manage and resolve patient concerns.
- Conducted training sessions for new staff members.
Registered Medical Assistant
Prisma Health Richland-Pediatric Neurology
Columbia, SC
11.2012 - 06.2019
- Performed patient assessments, including vital signs and medical history documentation.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Assisted physicians in exams, treatments, and procedures.
- Provided instruction to patients on medication usage and treatment plans.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Maintained clinical records according to HIPAA regulations.
- Adhered to HIPAA regulations while handling confidential patient information.
- Ensured all medical equipment was functioning properly prior to use.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
Production Technician
Charles River Laboratories
Charleston, SC
04.2010 - 08.2012
- Adjusted machine settings to complete tasks accurately according to specifications.
- Adhered strictly to established policies, procedures, protocols and safety guidelines at all times.
- Performed routine maintenance on machines to ensure optimal performance.
- Communicated regularly with team members regarding progress and updates on tasks assigned.
- Assisted in the set-up and operation of production equipment.
- Inspected raw material supplies upon arrival at the facility for conformance with requirements.
- Monitored production processes, identified problems, and took corrective action when necessary.
- Verified accuracy of finished goods prior to shipment from the facility.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Performed quality control checks on products to ensure compliance with standards.
Education
Bachelor of Science - Healthcare Administration
Liberty University
Lynchburg, VA05-2022
Associate of Science - Medical Assisting
Western School of Health & Business Careers
Pittsburgh, PA06-2004
Skills
- Practice management
- Payroll
- Schedule management
- Electronic medical records (OneChart, Cerner, Athena)
- New hire training
- Pediatric experience
- Neurology experience
- OB/GYN experience
- Organizational skills
- Interpersonal skills
- RMA
- Schedule management
- Time management
Certification
- RMA
References
References available upon request.
Timeline
Practice Manager
Carolina Pines Medical Group-Women's Care
10.2022 - Current
Practice Manager
Coastal Pediatric Associates
01.2022 - 09.2022
Clinical Supervisor
Prisma Health Richland-Pediatic Neurology
06.2019 - 07.2020
Registered Medical Assistant
Prisma Health Richland-Pediatric Neurology
11.2012 - 06.2019
Production Technician
Charles River Laboratories
04.2010 - 08.2012
Bachelor of Science - Healthcare Administration
Liberty University
Associate of Science - Medical Assisting
Western School of Health & Business Careers
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