Latoya Joann Carthon
Charlotte,North Carolina
Summary
Dedicated and compassionate customer service professional with a proven track record of providing exceptional support across various industries. Proficient in fostering positive relationships with customers, colleagues, and stakeholders to ensure high levels of satisfaction. Skilled in communication, problem-solving, and collaboration within fast-paced environments.
Overview
2
2
years of professional experience
Work History
Clinical Call Center Advocate
Oakstreet Health
Charlotte, NC
10.2021 - Current
- Provided empathetic support and guidance to patients and families during medical procedures
- Collaborated with interdisciplinary teams to develop and implement personalized care plans
- Advocated for patients' rights and facilitated access to quality healthcare services
- Resolved customer inquiries effectively, ensuring patient satisfaction
- Demonstrated expertise in delivering compassionate support within a clinical call center setting
- Utilized strong communication and problem-solving skills for appointment scheduling and medical inquiries.
Workers Compensation Coordinator
Orthocarolina
Charlotte, North Carolina
- Assisted employees with filing claims, coordinating medical appointments, and ensuring timely reimbursement
- Developed and maintained relationships with insurance providers and healthcare professionals
- Facilitated communication between employees, medical providers, and insurers to resolve claims
- Coordinated return-to-work programs and accommodations for injured employees
- Managed workers' compensation claims, ensuring accurate documentation and timely processing.
Customer Service Representative
American Airlines
Charlotte, North Carolina
- Proficiently handled customer inquiries through phone, email, and chat channels
- Identified and resolved complex issues by implementing effective solutions
- Maintained accurate customer records and consistently met response time and resolution targets
- Utilized CRM software for seamless communication across teams.
Flight Attendant
Charlotte Mecklenburg
Charlotte, North Carolina
- Provided excellent customer service and ensured passenger safety during flights
- Responded adeptly to emergency situations and administered first aid procedures
- Demonstrated exceptional communication and problem-solving skills to address passenger needs.
Teacher's Assistant
Charlotte Mecklenburg School
Charlotte, North Carolina
- Supported lead teacher in developing lesson plans and instructional materials
- Provided individualized attention and guidance to students, fostering an inclusive learning environment
- Graded assignments, offered constructive feedback, and assisted students in improving academic performance
- Collaborated with lead teacher to manage classroom behavior and implement effective strategies.
Customer Service Representative
Walmart
Charlotte, North Carolina
- Addressed customer concerns promptly and provided exceptional service through various communication channels
- Managed a high volume of inquiries, ensuring satisfactory resolutions.
Education
Hopewell High School
Huntersville, NCSkills
- Excellent communication skills
- Strong problem-solving abilities
- Customer relationship management
- Team collaboration
- Time management
- Multitasking
Personal Information
Title: Customer Service Professional
Timeline
Clinical Call Center Advocate
Oakstreet Health
10.2021 - Current
Workers Compensation Coordinator
Orthocarolina
Customer Service Representative
American Airlines
Flight Attendant
Charlotte Mecklenburg
Teacher's Assistant
Charlotte Mecklenburg School
Customer Service Representative
Walmart
Hopewell High School