LaToya L Allen
Frederick,MD
Summary
To obtain a position that will provide me with the opportunity to utilize my skills and the ability to help improve the goals and objectives of the company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Saving Lives Center Family Care And Urgent Care
07.2023 - 09.2023
- Clinical Procedures (e.g, injections, blood draws, EKG and Covid-19 testing.
- Submitted ICD-10 claims via Incedo Provider Portal.
- Maintained a clean and sterile work environment.
- Interviewed patients to obtain medical information and vital signs.
- Administered injections and routine vaccinations.
- Strictly protected the confidentiality of all information related to patient care.
- Scheduled appointments, Managed multi phone lines, assisted patients with questions and concerns.
- Assisted Physician(s) with an average of 20-30 patients per day.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Delivery Driver
DoorDash
02.2020 - Current
- Deliver goods and services to customers on time and in excellent condition.
- Utilize GPS to optimize routes and continuously meet estimated delivery times.
- Communicate with customers to keep them up to date with their order.
- Make sure orders are complete before delivering it to customers.
Caregiver
Community Living, Inc.
07.2019 - 01.2020
- At Community Living my position required me to assist and provide direct support to mentally challenged adults.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients and clients family’s to deliver emotional support and companionship to facilitate trusting caregiver relationship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Medical Receptionist
The National Institutes Of Health
03.2015 - 06.2019
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel. Managed multi-phone lines.
- Verified and updated patient demographics and other personal information for clients with respect to personal boundaries when asking for important details.
- Used Electronic Medical Records(EMR) registration systems to schedule patients for routine and complex procedures.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Service Coach/Supervisor
Riderwood Village Retirement Community
02.2014 - 01.2015
- Ensured that residents and guests have an enjoyable meal with high quality service.
- Maintained the cleanliness of dining areas and kitchen sanitation requirements.
- Communicate appropriately with other supervisors and dining room staff and listen effectively.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
- Set and oversaw weekly and special event menu plans.
Medical Receptionist
Medical Star Physician Partners
03.2013 - 02.2014
- Scheduled patient appointments and followed up with reminder phone calls.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked and updated patients insurance, demographic, and health history to keep information current.
- Submitted prescription refills and requests and queries in compliance with practice protocol.
- Used Electronic Medical Record (EMR).
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Prepared and provided medical record copies to patient’s, made copies of documents based upon patient's request.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Managed multi-line phone system and pleasantly greeted patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying, faxing and scanning documents.
Education
Certified Medical Assistant - Medical Assisting
TESST College Of Technology
Beltsville, MDHigh School Diploma -
Gaithersburg High School
Gaithersburg, MDSkills
- Proper Sterilization Techniques
- Clinical Applications
- Restocking Lab Supplies
- Direct Patient Care
- Sterile Procedures and Techniques
- EMR Systems
- Grooming and Bathing Assistance
- Assisting with Physical Exams
- Patient Feeding
- Completing Insurance Forms
- Charting Expertise
- Customer Service
- Patient Toileting
- Patient Assessments
- Using Scales
- Using Centrifuges
- EKG Set Up and Monitoring
- Medical Records Management
- Specimen Collection
- Vital Sign Monitoring
- Lab Equipment Operation
- HIPAA Guidelines
- Front Desk Operations
- Call Transfers
- Office Supplies and Inventory
- Insurance Verification
- Telephone Etiquette
- Typing and Filing
- Co-Payment Collection
- Appointment Scheduling
- Patient Scheduling
- Computer Proficiency
- Telephonic Triage
- Collecting Patient Specimens and Tests
- Scheduling Tests and Procedures
- Prescription Refills
Additional Information
- Authorized to work in the US for any employer.
Certification
- CMA - Certified Medical Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Medical Assistant
Saving Lives Center Family Care And Urgent Care
07.2023 - 09.2023
Delivery Driver
DoorDash
02.2020 - Current
Caregiver
Community Living, Inc.
07.2019 - 01.2020
Medical Receptionist
The National Institutes Of Health
03.2015 - 06.2019
Service Coach/Supervisor
Riderwood Village Retirement Community
02.2014 - 01.2015
Medical Receptionist
Medical Star Physician Partners
03.2013 - 02.2014
Certified Medical Assistant - Medical Assisting
TESST College Of Technology
High School Diploma -
Gaithersburg High School
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