LATOYA L FAIR
Winder,GA
Summary
Navy Veteran offering 15+ years of diverse management with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
23
23
years of professional experience
Work History
Special Project Assistant
Centers for Disease Control
Atlanta, GA
01.2022 - Current
- Coordinate meetings and trainings, maintain calendars, execute administrative task, and file documents.
- Prepare and modify meeting minutes, presentations, and tables.
- Responsible for designing and implementing programs.
- Evaluating projects process to determine its success and efficiency.
- Conduct research and present results of research.
- Responsible for phasing, scheduling, and tracking of project changes and procedures.
- Participate in development of special projects to establish program activities and cross unit projects.
- Review quarterly reports to analyze previous results and predict future results.
- Assist in developing, planning, and evaluating diverse projects.
- Authored/published two Veteran in Spotlight (VIS) article and three VI training summaries.
- Organized entire project lifecycle communicating progress, needs and resolutions with entire team from start to finish
Branch Manager
Wealth & Wellness Inc
Atlanta, Ga
01.2021 - Current
- Perform audits for over 200 tax returns, identified and corrected 70 errors resulting in successful processed returns totaling $950,000.
- Provide consulting services for 350 clients preparing quarterly and annual reports.
- Perform annual data reconciliation identifying, new trends and regulations ensuring compliance tax policies.
- Conducted 25 virtual trainings with remote access resulting in seamless transmittal process for 12 tax preparers.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Forecasted trends and recommended improvements based on financial risk analyses.
Procurement Specialist
Instacart
Atlanta, GA
01.2020 - Current
- Coordinated 900 grocery orders while maintaining 2% cancellation rate bested company average cancellation rate by 13%.
- Resolved over 1200 client requests utilizing advanced Instacart application w/zero errors while sustaining 4.97/5-star rating for two consecutive years.
- Manage flexible schedule to accommodate customer needs.
- Serve clients promptly in courteous manner and maintain 97% on time delivery rate.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Prioritized important customers by reviewing logistics and handling shortages, delivery schedules and office functions.
Administrative Assistant
You Deserve It Inc
Hampton, GA
01.2013 - Current
- Assist with establishing environments that sustain interest and promote positive interactions with youth and adults by planning and executing diverse programs and activities for over 700 participates.
- Plan, coordinate and schedule meetings of staff and volunteers to develop and implement specialized programs for physical, social, and emotional needs of youth.
- Monitor personnel who report to perform community service by assigning tasks while keeping accurate records of hours performance.
- Participate in Monthly board meeting: generated agenda, approval of any budget items, recorded minutes, and followed up on action items promptly.
- Maintain phones, manage calendars, schedule appointments, meetings, luncheons, and conference calls, as well as arrange all travel plans.
- Generate expense reports, handle campaign correspondence emails, and launch blast mailings to media outlets and subscribers and write reports.
- Performs research, responsible for quarterly planning and logistics, management and created press kits and media coverage reports.
- Assist in education of developing, creating, and editing resumes and cover letters for youth entering workforce.
Environmental Services Manager
TPG Hotels and Resorts
St Pete, FL
01.2017 - 01.2019
- Restructured recruitment process to minimize high volume turnover in three departments using newly developed recruitment and selection tactics to filter superior candidates – reduced turnover by 23%.
- Overhauled on-boarding process and provided essential training on company policies and procedures.
- Realigned staff focus to create high-performance teams resulting in excellent ratings during quarterly inspections.
- Managed team of 18 employees which included building maintenance and housekeeping staff.
- Developed cleaning and working schedule that assigned duties and work hours to each staff member producing seamless workforce.
- Conducted audits and quality checks that ensured that all assigned tasks are completed on time or ahead of schedule.
- Exceptionally managed budget of $1M for business this included personnel, repairs, food, linen, equipment and supplies decreasing expenditure by 25% yearly.
- Designed database to manage operational budget expenditures for multiple departments to minimize theft and mitigate high overhead costs.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Program Aide
Clayton County Senior Services
Riverdale, GA
01.2014 - 01.2014
- Conducted surveys with 98% participation rate resulting in facility entertainment for over 90,000 residents.
- Expertly planned, instructed, and coordinated activities on health, beauty, social, world and current issues..
- Managed transportation services for 30 residents.
- Coordinated routine activities monthly.
- Developed individual care plans to improve quality of life for senior citizen of county.
- Streamline reporting processing by implementing data base to manage monthly activity reports.
Customer Service Representative
Home Depot
Ellenwood, GA
01.2013 - 01.2014
- Optimized service desk by utilizing software to create and maintain purchase orders which directly contributed to sales of $19B for FY ’14.
- Collaborated with human resource coordinator to developed schedules and facilitate training workshops for 70 employees.
- Skillfully managed bulletin boards for training, career, and educational.
- Opportunities both within and outside of company keeping boards update as needed.
- Member of EOC committee to help plan, implement and create innovative activities and events to boost morale of employees.
Workforce Development Specialist
Mott Community College
Flint, MI
01.2010 - 01.2012
- Coordinated efforts with Health and Human Services to mitigate unemployment rates in urban initiative increase employment rate by 2%.
- Analyzed “No Worker Left Behind” initiative to expedite implementation of training procedures to address employee developmental needs.
- Managed data file merger and developed new operating practices to ensure streamline transition to align with updated policies and procedures.
- Research and evaluated 400 client inquiries related to workforce requirements which lead to development of specialized training plans to reduce unemployment rate from 13.7% to 11.2 %.
- Conducted preliminary interviews to determine if prospective employees met employer qualifications and referred eligible applicants to matching opportunities.
- Oversaw job seeker aptitude and interest testing, reviewed results with job seekers and presented suitable career alternatives.
Petty Officer Third Class, Serviceman
US Navy
Norfolk, VA
01.2003 - 01.2007
- Managed warehouse management/administrative functions.
- Established warehouse management methods, procedures, and business practices to organize and locate assets, assured, and reported on visibility and accountability of assets and compliance with governing policy.
- Responsible for daily warehouse inventory management/administrative functions.
- Maintained security of unloading merchandise from vendors to store.
- Maintained security in store and bulk warehouse to minimize theft.
- Supported Armed security at gate to validate identification of visitors, enlisted, and officers to confirm authorization to enter facility.
- Maintained maintenance and cleanliness of 50 to 200lb washers and dryers.
- Trained and supervised 4 junior personnel.
- Received and processed both bulk and individual lots, pressed and use flatwork machine for 24-hour turnover return to patrons.
- Assigned junior personnel to process laundry and maintaining cleanliness of laundry facilities.
- Maintained work and training schedule for 8 employees.
- Responsible for ensuring front desk was always occupied to check-in/out patrons and personnel
- Maintained equipment and maintenance logs for 150 rooms and 6 laundry rooms quarters.
- Maintained security and cleanliness of grounds and barracks buildings.
- Maintained key card machine 24 hours access to assisted in lock outs, and daily inspections of rooms and linen for patrons.
- Updated all reports using data entry.
- Maintained computer and physical files on every tenant.
- Maintained multiple lines telephone system with transferring capabilities.
- Performed clerical responsibilities and regular maintenance on all office equipment.
- Inspected and evaluated systems for operational status, repair needs and maintenance requirements.
- Operated hand and power tools, equipment and instrumentation according to guidelines.
- Inspected and evaluated systems for operational status, repair needs and maintenance requirements
Education
Bachelor of Science - Technical Management/Human Resources
DeVry
Atlanta, GA02.2021
Skills
- TECHNICAL SKILLS
- Software:
- Microsoft Office (Word, Excel, Power Point, Access, Visio, Power BI, Outlook)
- Operating Systems: Mac / Microsoft Windows
- Database Organization
- Research and Analytical Skills
Timeline
Special Project Assistant
Centers for Disease Control
01.2022 - Current
Branch Manager
Wealth & Wellness Inc
01.2021 - Current
Procurement Specialist
Instacart
01.2020 - Current
Environmental Services Manager
TPG Hotels and Resorts
01.2017 - 01.2019
Program Aide
Clayton County Senior Services
01.2014 - 01.2014
Administrative Assistant
You Deserve It Inc
01.2013 - Current
Customer Service Representative
Home Depot
01.2013 - 01.2014
Workforce Development Specialist
Mott Community College
01.2010 - 01.2012
Petty Officer Third Class, Serviceman
US Navy
01.2003 - 01.2007
Bachelor of Science - Technical Management/Human Resources
DeVry
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