Amari Powell
Maple Heights,OH
Summary
Dedicated and empathetic customer service professional with years of experience in resolving complex issues and exceeding customer expectations. Possesses excellent communication, active listening, and problem-solving skills, with the ability to effectively address customer needs and concerns. Proven ability to descalate tense situations and build rapport.
Overview
2
2
years of professional experience
Work History
Team Leader
Wal-Mart Supercenter
Aurora, Ohio
02.2024 - 03.2025
- Maintained a positive work environment that promoted collaboration between team members.
- Facilitated training sessions for new employees on company policies and procedures.
- Monitored operations and reviewed records and metrics to understand company performance.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Delegated daily tasks to team members to optimize group productivity.
- Implemented strategies to take advantage of new opportunities.
- Identified needs of customers promptly and efficiently.
Assistant Manager
Domino's Pizza
Broadview Heights, OH
01.2023 - 02.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Reviewed completed work to verify consistency, quality, and conformance.
Server Assistant
Outback Steakhouse
Independence, OH
09.2022 - 01.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Collaborated with team members to achieve daily goals within specified time frame.
- Followed health code standards while handling food and beverage items.
- Greeted frequent visitors by name and explained new promotions.
- Resolved guest complaints to maintain complete customer satisfaction.
- Stocked customer service stations with paper products or beverage preparation items.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
High School Diploma -
Garfield Heights High School
Garfield Heights, OH06-2023
Skills
- Food safety
- Customer service
- Team collaboration
- Time management
- Inventory management
- Employee training
- Work prioritization
- Guest relations
- High volume dining
- Teamwork and collaboration
- Food running
- Memory retention
- Supply restocking
- Price memorization
- Point of sale (POS) system operations
- Front-of-house display creation
- Tabs and food running
- Station preparation
Timeline
Team Leader
Wal-Mart Supercenter
02.2024 - 03.2025
Assistant Manager
Domino's Pizza
01.2023 - 02.2024
Server Assistant
Outback Steakhouse
09.2022 - 01.2023
High School Diploma -
Garfield Heights High School
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