Latoya (LC) Davis
Chattanooga,Tennessee
Summary
Results-driven Coach with strengths in assessing customer needs and providing tailored solutions. Excellent negotiation skills with solid history of exceeding client expectations. Demonstrates passion for building long-term customer relationships.
Overview
14
14
years of professional experience
Work History
K-12 Sales Development Representative
T-Mobile
06.2023 - Current
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
Mobile Retail Expert
T-Mobile
08.2022 - 06.2023
- Assisted in store merchandising efforts for optimal product visibility and accessibility.
- Collaborated with team members to meet monthly sales goals through targeted promotions and exceptional customer service.
- Boosted sales revenue by effectively demonstrating product features and benefits to potential customers.
- Provided troubleshooting support for customers experiencing technical issues with their mobile devices, resolving problems quickly and professionally.
- Received multiple positive customer feedback submissions due to exceptional service provided during transactions and problem resolution.
Coach (Financial Care/Team of Experts)
T-Mobile
05.2012 - 11.2018
- Meet and exceed objectives for team performance and individual performance of assigned experts by providing effective feedback, coaching, and support.
- Promoted collaborative values among experts, fostering a positive competitive atmosphere within the team environment.
- Understand and effectively leverage metrics and other measurements to drive team performance; Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff.
BlueCard Home Claims Examiner
BCBST
04.2019 - 07.2021
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
Sales Representative
AT&T
07.2010 - 05.2011
- Met and exceeded aggressive sales goals and overall objectives while maintaining a positive attitude
- Answer client requests or inquiries concerning services and products
- Utilized various systems and tools to initiate to assist and service customers
- Continuously maintained a working knowledge of all company products, services and promotions
- Made recommendations according to customer's needs
- Utilized operational systems to process purchases of all products and services.
Education
Advanced Academic Endorsement -
Thomasville High School
Bachelor of Science - Cybersecurity
University of Phoenix
Phoenix, AZ08.2026
Skills
- Credit Reduction Strategies
- Complaint Handling
- Team Building & Training
- Front End Supervision
- Inspirational Leadership
- Time Management
- Customer Satisfaction Enhancement
- Workforce Management
- Customer Relationship Building
- Goal-oriented mindset
Accomplishments
- Top TEX team 2017
- Top Sales representative for district in October 2022/May2023
- Top SDR February 2024
Timeline
K-12 Sales Development Representative
T-Mobile
06.2023 - Current
Mobile Retail Expert
T-Mobile
08.2022 - 06.2023
BlueCard Home Claims Examiner
BCBST
04.2019 - 07.2021
Coach (Financial Care/Team of Experts)
T-Mobile
05.2012 - 11.2018
Sales Representative
AT&T
07.2010 - 05.2011
Advanced Academic Endorsement -
Thomasville High School
Bachelor of Science - Cybersecurity
University of Phoenix