LATOYA CARABALLO
LEXINGTON,NC
Summary
Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients, possessing the ability to multi-task prioritize a complex workload under time constraints. Capable office administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in [Area of expertise].
Overview
14
14
years of professional experience
Work History
Patient Concierge /Admissions Coordinator
Accordius Health At Lexington NC
09.2023 - Current
- Implemented strategies for improving overall patient experience within facility, resulting in increased satisfaction scores.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Skilled in PCC and Epic System. Uploading Documents.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Coordinated with various departments to facilitate seamless patient transfers and transitions between services.
- Provided excellent customer service to patients and medical staff.
Customer Service Representative
Grace Inc
12.2021 - 12.2023
- Ensure customer satisfaction and provide professional customer support
- Being knowledgeable about the company and product so I can give customers accurate information about products, and services, take orders and process returns
- Expert in telecommunication skills
- And hands-on experience handling high volume calls on multiple lines in a calm and professional manner.
Marketing and Admissions Director
Meridian Center
06.2023 - 08.2023
- Make external sales calls on target market in order to execute facility Marketing Plan and achieve census and quality mix goals
- Understand census, quality mix and bed management needs of the facility
- Provide daily updates to the Admissions Support team regarding marketing and admissions activities
- Maintain a close working relationship with Director of Nursing and the Business Office manager to ensure appropriate and efficient decisions about prospective admissions
- Make admissions recommendations to facility management
- When admissions determinations are made, communicate with nursing and housekeeping about appropriate room and bed selection, as well as special needs of new admits to staff to facilitate a smooth transition
- Confirms that the Admissions Support Team obtains appropriate admissions paperwork and signatures from residents or responsible parties prior to each admission
- Lead development of a Public Relations Campaign, to include media contacts, press releases, events management, etc., that would extol the virtues of the facility to the local community.
Customer Service Representative
Value Zone Department Store
01.2020 - 11.2021
- Providing excellent customer service experience by answering phone calls and emails, responding to customer questions and complaints in order to make sure customers are fully satisfied.
Office administrator
Yacoubian Inc
09.2018 - 02.2019
- Established team priorities, maintained schedules and monitored performance
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Monitored and oversaw general cleaning of the office in line with company cleanliness standards
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Assisted in organizing and overseeing assignments to drive operational excellence.
Business owner/operator
RunWay Boutique
09.2015 - 08.2017
- Put together realistic budgets based upon costs and fees for successfully operating a business
- Kept all building areas and equipment functional and well-organized to promote business performance
- Monitored staff performance, providing final-say assessment over inquiries
- Prepared annual budgets with controls to prevent overages
- Led screening, hiring and staff scheduling to maintain compliance with group goals
- Consulted with customers to assess needs and propose optimal solutions
- Introduced new methods, practices, and systems to reduce turnaround time
- Prepared bank deposits and handled business sales, returns and transaction reports
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
- Oversaw end-to-end business processes to maintain proficiency and profitability.
Office Manager
Trakx advertising & marketing agency
01.2010 - 08.2015
- Evaluated employee records and productivity and submitted evaluation reports
- Updated reports, managed accounts, and generated reports for company database
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Associate of arts - Business Administration and Management
Kuku Kuku Cooperative Collage
Georgetown, Guyana06.2000
Skills
- Supervision abilities
- Calculating liabilities
- Time management
- Database Maintenance
- Managing office supply inventory inbound
- Effective written and verbal
- Communication personal engagement
- Microsoft office
- Planning events
- Office reception
- Customer service management
- Maintaining office records coordinate
- Office management
- Schedules
- Phone call handing administration
- Marketing skills
- Operations copying and scanning
- Admissions health care
- Exceptional communication
- Caring and Empathetic
- Appointment Scheduling
- Epic System and PCC System
- Benefits Explanation
- Claims Handling and Coverage Verification
- Medical Terminology
- Insurance Verification
- Punctual and Hardworking
- Communicating to Patients and Families
- Customer Service
- Risk Management
Timeline
Patient Concierge /Admissions Coordinator
Accordius Health At Lexington NC
09.2023 - Current
Marketing and Admissions Director
Meridian Center
06.2023 - 08.2023
Customer Service Representative
Grace Inc
12.2021 - 12.2023
Customer Service Representative
Value Zone Department Store
01.2020 - 11.2021
Office administrator
Yacoubian Inc
09.2018 - 02.2019
Business owner/operator
RunWay Boutique
09.2015 - 08.2017
Office Manager
Trakx advertising & marketing agency
01.2010 - 08.2015
Associate of arts - Business Administration and Management
Kuku Kuku Cooperative Collage
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