La Toya Monroe
Yorktown,VA
Summary
Compassionate Patient Care Technician with experience in hospital and long-term care settings. Skilled in providing empathetic patient support, conducting vital sign measurements, and assisting with daily living activities. Consistently praised by patients and healthcare team for delivering high-quality patient-centered care. Strong customer service, multitasking, and time management abilities. Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Mary Immaculate Hospital
Newport News, VA
05.2024 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Implemented procedures to consistently maintain and sanitize medical equipment.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Collected specimens in accordance with established protocols for testing purposes.
- Ensured prompt response to call lights and effectively handled inquiries from patients, families, and staff members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
CNA, Home Care
Public Partnerships LLC
Yorktown, VA
05.2019 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Provided individualized interventions to promote functional independence and optimize the quality of life.
- Provided assistance with personal hygiene, including bathing and dressing.
- Organized and maintained the home environment, ensuring all areas are clean and tidy.
- Assisted clients with mobility challenges in transferring from bed to wheelchair or other seating.
- Prepared nutritious meals according to dietary guidelines provided by dietitians or physicians.
- Administered prescribed medications on a timely basis and monitored effectiveness of medication therapy.
Assistant Deli Manager
Foodlion Grocery Store
Newport News, Virginia
01.2018 - 02.2021
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Developed weekly schedules for deli staff in order to maintain adequate staffing while controlling labor costs.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Ensured that all food items were properly labeled according to local health department regulations.
- Addressed employee inquiries about benefits, payroll information and other questions related to their job performance or working conditions.
- Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
- Evaluated staff performance on a regular basis providing feedback on areas needing improvement.
CNA
Sentara Life Care Corporation
Norfolk, VA
12.2012 - 02.2017
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Prepared and served meals according to prescribed diets.
- Reported changes in patient's condition to nursing staff.
- Collected specimens for laboratory testing.
- Transferred patients in wheelchairs or with gurneys to other units or departments within the facility.
- Performed range of motion exercises with immobile patients under direction of a licensed nurse.
- Responded to emergency situations using proper protocol and providing basic life support when needed.
- Maintained a safe environment for the residents by adhering to infection control protocols.
- Participated in continuing education programs related to CNA duties.
- Administered oxygen therapy, aerosol treatments, and nebulizer treatments as prescribed by physicians.
- Educated patients on proper use of inhalers, peak flow meters and other equipment related to respiratory care.
- Maintained a clean environment within the respiratory therapy department.
- Demonstrated proficiency in therapeutic procedures including bronchoscopies, tracheal suctioning and intubations.
Education
GED -
Campus At Lee
Hampton, VA07-2013
Associate Degree Business - Business
Everest College
Newport News, VA06-2008
Some College (No Degree) - Pharmacy Technology
MedCerts
Livonia, MISkills
- Sterilization techniques
- Restocking supplies
- Patient Education
- Information Protection
- ADL support
- Emergency Response
- Patient Observation
- Professional Bedside Manner
- Feeding assistance specialist
- Clinical Training
- Data Collection
- Medical Equipment Operation
- Acute and rehabilitative care
- Infection control standards
- Patient positioning understanding
- Healthcare expertise
- Blood Glucose Monitoring
- Catheter Care
- Wound Care
- Complex wound care
- Postpartum Care
- Certified in CPR
- CPR Certification
- Feeding Tube Management
- Operating Feeding Pumps
- Schedule Management
- HIPAA Compliance
- Terminally ill patient care
- Knowledge of medical terminology
- Clinical Documentation
- Family support and assistance
- Charting and clinical documentation
- Excellent customer service skills
- Behavior Management
- Crisis Intervention
- Progress Monitoring
- Patient Assessment
- Suicide Prevention
- De-Escalation Techniques
Certification
- CPR
- Crisis Intervention Cert.
- Food Handlers
- Wound Care Cert.
- G-Tube Cert.
- CNA
Timeline
Patient Care Technician
Mary Immaculate Hospital
05.2024 - Current
CNA, Home Care
Public Partnerships LLC
05.2019 - Current
Assistant Deli Manager
Foodlion Grocery Store
01.2018 - 02.2021
CNA
Sentara Life Care Corporation
12.2012 - 02.2017
GED -
Campus At Lee
Associate Degree Business - Business
Everest College
Some College (No Degree) - Pharmacy Technology
MedCerts
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