La Toya Espinoza
Las Vegas,NV
Summary
Personable Office Manager with outstanding knowledge of outpatient office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Steadfast Behavioral Clinic
01.2020 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Consulted with healthcare professionals on business decisions.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
Office Manager- Outpatient Services
Acadia Healthcare Company Inc.
10.2018 - 01.2020
- Arranged corporate and office conferences for company employees and guests.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Handled all incoming business and client requests for information.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Received, screened and routed 60 incoming calls.
Intake Coordinator
Acadia Healthcare Company Inc.
03.2016 - 10.2018
- Enhanced office efficiency by handling 60 calls per day.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration.
- Perform insurance benefit verifications, disseminating the information gathered to patient, their families and other appropriate staff.
Behavioral Health Associate
Acadia Healthcare Company Inc.
06.2014 - 03.2016
- Conducted client rounds every 15 minutes to check on residents.
- Prepared and submitted daily group notes to management.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Performed client intake procedures according to internal standards for all new admissions.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Education
High School Diploma -
Capitol High School
Santa Fe, NM05.2003
Skills
- Policy and Procedure Modification
- Team Leadership
- Strategic Planning
- Office administration
- Clear oral/written communication
- Organizational skills
- Friendly nature
- Documentation expertise
- Program Management
Certification
CPR Certified
CPI Certified (crisis prevention)
Timeline
Office Manager
Steadfast Behavioral Clinic
01.2020 - Current
Office Manager- Outpatient Services
Acadia Healthcare Company Inc.
10.2018 - 01.2020
Intake Coordinator
Acadia Healthcare Company Inc.
03.2016 - 10.2018
Behavioral Health Associate
Acadia Healthcare Company Inc.
06.2014 - 03.2016
CPR Certified
CPI Certified (crisis prevention)
High School Diploma -
Capitol High School
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