Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Administrative Professional. Expert in Excel. Human Resources. Human Resource Information Systems Specialist
Hi, I’m
LATOYA S. STUCKEY
Memphis,TN
Summary
Overview
16
years of professional experience
Work History
Qurate Retail Group - HSN
Online Customer Service Specialist
08.2022 - 02.2023
Job overview
- Professionally process inbound customer service calls to resolve customer questions and issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Advanced Services Inc.
Accounts Receivable
09.2021 - 09.2022
Job overview
- Downloaded batches of checks and online payments to apply to customer accounts
- Maintained account accuracy by reviewing and reconciling checks.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Created customer accounts from real estate contracts and escrow documents from title company.
Aston Carter
Processing Analyst
01.2022 - 07.2022
Job overview
- Ensured data accuracy and maintained confidentiality of protected information
- Collected COVID case information using 3 internal systems/databases and completed data entry tasks to include researched new jurisdictions and updated reporting requirements
- Reported cases via excel documents, portals, or through phone to local and international health authorities and completed follow up requests regarding contact tracing
- Carried out detailed state compliance audits to ensure work product accuracy and mitigated future risks/errors
Valu Merchandisers Company
Data Analyst, Information Systems Specialist and Accounts Receivable Payable
01.2018 - 07.2021
Job overview
- Created various Excel documents to assist with pulling metrics data and presenting information for concise explanations of best placement for needed resources.
- Coordinated statistical data analysis, design and information flow.
- Compiled bonus incentives and commissions for payroll and prepared monthly, quarterly and annual reports.
- Managed outgoing bills and invoices on behalf of the company, including utility payments, product or inventory invoices, employee expense accounts and reimbursements
- Responded to vendor invoices ensuring that all payments are sent on time and made in accordance with company policy.
Aerotek - FedEx Express
Recruiter
10.2017 - 01.2018
Job overview
- Conducted daily hiring sessions to fulfill staffing needs for the FedEx Memphis World Hub
- Explained application processes and assisted candidates with online applications
- Documented identification and process employee fingerprints to expedite background checks.
- Operated and maintained applicant tracking and candidate management systems.
Valu Merchandisers Company
HRIS and Administrative Assistant
12.2016 - 05.2017
Job overview
- Refocused daily information analysis, to reflect current productivity and financial trends
- Process and maintain periodic reports of employee record data, develop reports
- Prepare, maintain, and update employee data
- Identify new sources of data and methods to improve data collection, analysis, and reporting
- Write, maintain and support a variety of reports or queries using appropriate reporting tools
- Analyze data and turn project requirements into custom-formatted data reports.
PeopleMark LLC
Receptionist and Registrar
09.2015 - 11.2016
Job overview
- Created patient encounters, and maintained accuracy of patient demographic information
- Facilitated and maintained customer satisfaction through positive guest relations.
AppleOne- ALSAC/SJCRH
Account Representative
12.2014 - 08.2015
Job overview
- Exceeded departmental performance standards daily using knowledge of Team Approach, ALSAC Data Entry Standards and all ALSAC fundraising programs
- Scrutinized vouchers to make accurate decisions based on donor requests to ensure they were posted in a timely manner.
Valero Energy Corp
HR Office Assistant
01.2014 - 07.2014
Job overview
- Prepared training documents in Word from scratch or using predefined templates and form letters
- Worked within human resources to assist in the creation and maintenance of up to date work procedures and testing documents.
Adecco - Grainger
Customer Service
11.2013 - 01.2014
Job overview
- Assisted customers with orders and maintenance of inventory accuracy through effective use of scanning equipment and other inventory maintenance reports.
Kuehne+Nagel
Clerk
10.2010 - 11.2013
Job overview
- Generated inventory analysis to reflect inventory balance, price-lists, shortages as well as list of depleted items
- Recommended and implemented process to assess disposition of defective or unusable items
- Discovered warehouse releases which had never been invoiced, saving the client $125K.
LVMH Inc
Operations Specialist
08.2006 - 10.2010
Job overview
- Ensured that customer orders were processed and delivered effectively and efficiently
- Consistently met company standard of 98% or better accuracy rate during distribution process.
Education
University of MemphisMemphis, TN
BBA from Business Management And Human Resources
05.2017
University Overview
Southwest Tennessee Community College
Associate of Science from Business Administration
2014
University Overview
Skills
- Customer Service
- Client Relationships
- Customer Experience
- Help Desk Support
- Information Services
- Database Maintenance
- Process Improvement
- Strategic Planning
- Budgeting and Forecasting
Timeline
Online Customer Service Specialist
Qurate Retail Group - HSN
08.2022 - 02.2023
Processing Analyst
Aston Carter
01.2022 - 07.2022
Accounts Receivable
Advanced Services Inc.
09.2021 - 09.2022
Data Analyst, Information Systems Specialist and Accounts Receivable Payable
Valu Merchandisers Company
01.2018 - 07.2021
Recruiter
Aerotek - FedEx Express
10.2017 - 01.2018
HRIS and Administrative Assistant
Valu Merchandisers Company
12.2016 - 05.2017
Receptionist and Registrar
PeopleMark LLC
09.2015 - 11.2016
Account Representative
AppleOne- ALSAC/SJCRH
12.2014 - 08.2015
HR Office Assistant
Valero Energy Corp
01.2014 - 07.2014
Customer Service
Adecco - Grainger
11.2013 - 01.2014
Clerk
Kuehne+Nagel
10.2010 - 11.2013
Operations Specialist
LVMH Inc
08.2006 - 10.2010
University of Memphis
BBA from Business Management And Human Resources
Southwest Tennessee Community College
Associate of Science from Business Administration
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