LATOYA S. RATLIFF
Graham,NC
Summary
Experienced and successful Administrative and Financial Support Professional with 20 years experience in client services. Highly competent and well versed in wide range of software and administrative skills. Focused on delivering outstanding customer service and applying honed decision-making skills in high volume and fast pace environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Senior Accounts Payable Specialist
ELEVATE TEXTILES – REMOTE
11.2019 - Current
- Financial Shared Services member, performing accounting functions and administrative duties for global provider of advanced, high-quality products and mission critical textile solutions
- Reviewed and processed high volume payable invoices (350+ per week) across multiple systems
- Booked all direct payments for wires, letters of credit and manual checks
- Perform cash application and resolved issues with refunds
- Coordinated with company vendors and staff at each company's manufacturing operations
- Monitored reconciliation of General Ledger entries and daily bank reports
- Analyzed and reviewed daily ad-hoc reporting for accuracy and to identify key trends
- Generated weekly check run proposals and complete weekly payment runs for check, ACH, domestic and international wires
- Responsible for accounting journal entries to ensure accurate Treasury reporting
- Provided training and mentoring for new and existing employees, onshore and offshore
- Reconciled bank accounts to verify accuracy of cash records
- Communicated with vendors to resolve discrepancies impeding payments.
Accounting Associate
KAPLAN EARLY LEARNING COMPANY, GRYPHON HOUSE BOOKS
01.2014 - 11.2019
- Accounting and financial duties for Early Childhood Education Publishing House, providing financial account support to vendors and clients
- Responsible for all accounts payable and accounts receivable functions
- Served as liaison between authors, vendors and other departments for accounting-related matters
- Managed 100+ author contracts and royalty reporting, along with calculation of royalty payments
- Identified and performed extensive research on account discrepancies, ensuring accuracy of account statements and departmental reports
- Managed client account ledgers, and resolve outstanding payments through communication efforts
- Processed, recorded, and paid invoices/vouchers, and other transactions, such as generating statements, and authorizing manual payments
- Recorded fiscal transactions, balanced and reconciled accounts
- Assisted Controller and auditors with bookkeeping, clerical duties, and managing accounts
- Resolved outstanding payments through communication with departments, vendors, and clients
- Investigated daily variances and corrected errors to resolve discrepancies
- Member of a 10-person implementation team to assist with company-wide software upgrades
Field Support Specialist
ALPHABEST EDUCATION
01.2014 - 01.2015
- Primary point of contact for Program Leaders and Instructors of National Before and After-School Program in 18 states and 80 school districts regarding performance metrics
- Generated financial analysis reports for each National program site
- Responsible for identifying key trends in performance and revenue, saving over 200k annually in labor
- Reduced company expenditures by pinpointing areas of financial improvement
Product Support Consultant
ALLSCRIPTS
12.2010 - 06.2013
- Specialized help desk representative for proprietary Electronic Medical Records and Practice Management software, providing technical support to healthcare clients and Implementation Analysts
- Assessed system and service issues for 200+ clients and 25+ Implementation Analysts, delivering results in timely manner and ensuring awareness of current process changes
- Diagnosed complex issues in areas of system configuration and product functionality using database and software tools to isolate and resolve issues
- Streamlined departmental support processes by creating knowledge based articles for problems and solutions used to train lower level support analysts
- Retained 90% of client base, increasing company revenue by effectively managing existing client accounts and cultivating new client relationships with superior customer service
- Coordinated and executed volunteer efforts for 40+ team members with local charities to cultivate company presence within community.
Customer Service and Advertiser Accounts Representative
MARKETING ADVENTURE MEDIA
01.2008 - 01.2011
- Provided technical product and service information for proprietary web-based advertising software for domestic and international client base and managed financial account information
- Provided technical assistance and application support via inbound / outbound calls, real-time LiveChat, and email, improving efficiency of internal and external communication efforts
- Simplified departmental administrative tasks by restructuring file organization methods
- Increased monthly profits by 25% on regular basis by consulting clients on effective ways to boost national and international exposure with specialized product offerings
- Performed accounts payable and receivable duties including invoicing, cash application, and researching discrepancies, all aimed at maintaining up to date and accurate company records
- Executed quality assurance and risk management audits to ensure accuracy in accounts, resulting in identifying and recovering resources from fraudulent charges.
Education
Marketing
Capella University
Minneapolis, MNHigh School Diploma - undefined
Southern Vance High School
06.2003
Skills
- Quality Assurance
- Typing 60 WPM
- Research Management
- Spreadsheet Development
- Ad Hoc Report Development
- AP Operational Expertise
- Auditing Proficiency
- Account Management
- Live Chat/Email Support
- Billcom/ QuickBooks/ Concur
- Cloud Computing/ Google Workspace/ Egnyte Connect/ Microsoft Sharepoint
- Salesforce
- PeopleSoft 75 & 92
Timeline
Senior Accounts Payable Specialist
ELEVATE TEXTILES – REMOTE
11.2019 - Current
Accounting Associate
KAPLAN EARLY LEARNING COMPANY, GRYPHON HOUSE BOOKS
01.2014 - 11.2019
Field Support Specialist
ALPHABEST EDUCATION
01.2014 - 01.2015
Product Support Consultant
ALLSCRIPTS
12.2010 - 06.2013
Customer Service and Advertiser Accounts Representative
MARKETING ADVENTURE MEDIA
01.2008 - 01.2011
Marketing
Capella University
High School Diploma - undefined
Southern Vance High School
Certification
American Society of Administrative Professionals
Salesforce Administrator Certification (In Progress), May 2023
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