LaToya Neary

• Regional clinic oversight in the absence of Director of Operations for 6 Urgent Care Centers and 5 Family Medicine Practices including 23 providers and 90 support staff.
• Develop and implement the stretegic plans alliend with market and business until growth objectives.
• Serve as subject matter expert to senior management and stakeholders on strategic matters, providing insight and recommendations based on analysis and market intelligence.
• Identify opportunities for growth, assess market trends and evaluate potential risks to inform strategic decision making.
• Oversee the development of financial models, budgets, and forecasts to support strategic initiatives and capitol development.
• Analyze financial, operational, and market data to identify trends, opportunities, and areas for improvement to drive performance and growth.

Medical Call Center

• Created clear and effective policies governing all aspects of employee work and interaction with patients.
• Collected and analyzed call center statistics, costs and customer service metrics.
• Reduced workflow inconsistencies by recruiting and hiring capable staff members.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
• Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.

Practice Management

• Encouraged departmental employees to present positive, exemplary image to patients.
• Effectively supervised 20+ employees by implementing company policies, protocols, work rules and disciplinary action.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Developed quality employees within call center to take over leadership positions.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Directly managed 50+ employees for 5 pharmacy locations in 2 states.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of pharmacists and staff.
• Developed standard operating procedures for all administrative/ clinical employees.
• Monitored and evaluated employees performance to complete annual reviews, recommend advancement or address productivity concerns.
• Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.