Latoyia McBride
Houston,TX
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
9
9
years of professional experience
Work History
IT Specialist
Talent Burst LLC
Troy , MI
06.2022 - 08.2024
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Software Engineer Associate
Target CW
Remote
04.2021 - 12.2021
- Building customer confidence by communicating complex technical issues to both technical and non-technical audiences on all support channels.
- Paying strong attention span and attention to detail.
- Partnering with Customer Success, Sales, Engineering, and Product teams to resolve complex problems with potentially costly and far-reaching consequences.
- Proficient at data entry for accurate tracking and reporting.
Customer Service Representative
Apple Computers
Troy, MI
12.2019 - 03.2021
- Answer inbound calls for customers, providing technical support to customers through telephony and Macs.
- Provide resolutions to any inquiries and technical issues that the customers may have.
- Setting up appointments for customers to attend locations.
- Educating the customer on different products.
Correctional Officer
Gateway Foundation Rehab Centers
Humble , TX
08.2018 - 07.2019
- Gateway Foundation
- Harris County - Houston, TX - Monitors and observes clients, ensures their safety and well-being, and provides motivational support and guidance to assist them in meeting therapeutic goals.
- Reports client observations and contributes to treatment decisions concerning therapy, discipline, and privileges.
- Monitors clients in medication self-administration, collects urine samples from clients for laboratory screening, and administers breathalyzer to clients for detection of alcohol use.
- Supports treatment plans by scheduling and coordinating client transportation.
Customer Service Representative
Communication Services LLC
Savannah, GA
06.2015 - 04.2018
- Answering inbound calls, assisting customers with any account questions.
- Setting up appointments for customers for service.
- Troubleshooting network issues with customers.
Education
Skills
- Time management skills
- People management skills
- Business communication skills
- Quick learning skills
- Customer service skills
- Strong verbal and personal communication skills
- Accuracy and Attention to details
- Organization and prioritization skills
- Problem analysis
- Use of judgment
- Ability to solve problems efficiently
Workstatus
I am a US Citizen authorized to work for any employer without sponsorship.
Leadership Experience
I have been in customer service for the last 7 years and my experience accommodates my ability to lead a team of professionals to successful outcomes. I have a proven track record of friendly, professional interactions with customers.
Communication Skills
Excellent communications skills. Proficient in the use of Microsoft Office and adaptable to working software solutions.
Timeline
IT Specialist
Talent Burst LLC
06.2022 - 08.2024
Software Engineer Associate
Target CW
04.2021 - 12.2021
Customer Service Representative
Apple Computers
12.2019 - 03.2021
Correctional Officer
Gateway Foundation Rehab Centers
08.2018 - 07.2019
Customer Service Representative
Communication Services LLC
06.2015 - 04.2018
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