LaToyia W. Banks
Mansfield,USA
Summary
Dynamic and resilient correctional professional with 16 years of experience across various roles in the correctional and Re-Entry/Halfway Industry, including correctional officer, American Correctional Association coordinator, security shift supervisor, and human resources coordinator, of which 3 1/2 has been in a supervisory leadership role. Possess specialized skills in conflict resolution, behavioral management, and security protocols. Excel at communication, empathy and critical thinking, to ensure the effectiveness in managing challenging situations. Maintains and fosters a team building approach in the management of employees.
Overview
22
22
years of professional experience
Work History
Administrative Coordinator/Human Resources and Pay
CoreCivic
Fort Worth , TX
07.2022 - Current
- Ensured accuracy of payroll records and reporting through meticulous verification processes.
- Calculated, posted, and verified financial data to maintain accounting and statistical records.
- Reviewed and entered payroll information into timekeeping system, including missed punches and special hours.
- Maintained supporting payroll documentation following established procedures.
- Managed personnel records in accordance with organizational policies.
- Verified and processed employee promotions, transfers, pay rates, and personal data efficiently.
- Coordinated pre-employment screenings and processed new-hire paperwork.
- Supervised Accounting Clerk, Administrative Clerk, and Receptionist for optimal office operations.
Detention Officer/Jailor
Collin County Sheriff Office
McKinney, Texas
06.2019 - 03.2022
- Maintains custody and control of inmates from security stations, patrolling grounds, conducting security checks of inmate housing areas, work areas, and other departments.
- Conducted sanitation as well as fire and safety inspections of cells and other inmate areas of the facility.
- Escorted inmates or groups of inmates to and from work assignments and other activities.
- Maintain a continuous count of inmates.
- Enforced rules of conduct, security, and labor standards by making verbal or written reports of significant violations as irregularities to supervisors.
- Assisted in averting disturbances such as riots, and escapes by inmates.
- Responds to facility incidents such as medical emergencies, inmate fights, riots, and cell extractions.
- Conducted mass searches of inmate housing areas, inmate work areas and other departments.
- Ensured the overall safety and security of areas (posts) assigned as well other areas of the facility.
Client Monitor Supervisor (CM3)
CoreCivic Correctional Services, Inc
Dallas, Texas
02.2018 - 05.2019
- Company Overview: Dallas Transitional Center
- Provides direct supervision and guidance to Client Monitors and Assistant Client Monitor Supervisors in the performance of their duties.
- Conduct facility safety, sanitation, and security inspections.
- Schedules, directs, organizes and supervise the activities and duties of the monitoring staff.
- Responsibility includes reporting client activities and intervention with clients when necessary to maintain a safe and secure facility.
- Performs duties either personally or through subordinate staff and providing on-going supervision and follow-up on the work performance of subordinates.
- Responsible for the maintaining compliance with standards set forth by all licensing, certifying, or accrediting agencies.
- Developed and maintained a good working relationship with the client TDCJ.
- Dallas Transitional Center
Correctional Officer/ACA Coordinator
Texas Department of Criminal Justice (TDCJ)
Huntsville, Texas
02.2009 - 10.2017
- Company Overview: Goree Facility
- Performs complex correctional work involving the care and custody of offenders.
- Work involved the direct supervision of TDCJ client/offender work groups in their daily assigned duties; preventing escapes; and maintaining discipline in conformance with strict rules, regulations, and standard operating procedures.
- Conducted inspections of the facility to ensure safety, security and sanitation.
- Transporting of clients/offenders to various off facility appointments.
- Duties include but are not limited to maintaining a high level of responsibility for the care and custody of assigned clients/offenders through knowledge of and adherence to rules, regulations, laws, and standard operating procedures.
- In addition to TDCJ/Client/Offender management and supervision, I also supervised and Immigration and Custom Enforcement (ICE) Detainees.
- In doing so I gained knowledge of ICE policy, procedures, and requirements.
- Additional duties included responding to all emergency situations, conducting counts, feeding, supervision of offenders in housing areas, conducting pat search and strip searches of offenders as required.
- As ACA Coordinator the primary responsibility is ensuring the TDCJ Goree Facility is in compliance with all state and federal policies.
- Assisted with the coordination and review of security and overall facility operational services by conducting facility inspections of various areas and ensuring full compliance with all policies, procedures, and ACA mandates.
- Assisted in the development and updates of all facility policies and submitted to the facility Warden for approval.
- Responsible for notifying the Senior Warden of all policy changes required by the state and Federal government to operate in a more effective manner.
- Prepare reports, conduct meetings, and perform inspections of different departments and areas within the facility and reporting any safety concerns or policy violations to the Senior Warden.
- Maintain a positive relationship with supervisors, department heads, staff and offenders.
- Organize and maintain ACA files (352) containing standards required by ACA, TDCJ and Federal government are adhered to and compliant.
- Maintain the ACA standard files in a logical sequence.
- Document compliance through written documentation, such as policies, procedures, records, forms and logs.
- Goree Facility
Customer Service/Technical Support
Sitel/Great West Cable
Port Arthur, Texas
12.2007 - 01.2009
- Processed cable applications for service, provided telephone technical support regarding cable accounts, took over the phone payments on account.
Customer Service Representative
Citi Bank
Texas
07.2005 - 10.2007
- Provided information regarding the banks products and services to customers.
- Handled customer inquiries and resolved customer complaints.
- Opened new checking, saving, credit card and loan accounts.
- Provided customers with account status and account balances.
- Accepted payments over the phone from customers with loans.
- Set up payment arrangements and settlements for customers with defaulted loan accounts.
- Participated in marketing and awareness campaigns in the bank to create an enlarged customer base.
Retail Customer Service/Team Leader
Target
North Richland Hills, Texas
09.2003 - 07.2005
- Team leader of women clothing and apparel Department, supervised 8-10 staff depending on the season.
- Responsible for ensuring department was stocked, ordered inventory and recommended and helped customers select merchandise based on their needs.
- Assisted customers with questions and provided resolutions to the customer’s problems.
- Set up seasonal and other displays inside the store.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ12-2026
High School Diploma -
Boswell High School
Saginaw, Texas01.2003
Skills
- Correctional facility operations
- Re-entry and halfway house knowledge
- Federal and state regulations
- Correctional methods and techniques
- Organizational structure understanding
- Administrative problem-solving
- Team building skills
- Staff mentoring
- Computer proficiency
- Crisis intervention strategies
- Policy interpretation skills
- Records management
- Ethical conduct standards
- Organizational effectiveness
- Professional demeanor
References
References available upon request.
Specialized Training
- TDCJ Weapons qualified
- TDCJ Use of Force (Major, Minor, Deadly)
- TDCJ Offender Transportation
- Prison Rape Elimination Act Training
- Crisis Intervention
- Sexual Harassment
- Mechanical Restraints
- Chemical Agent Training and qualified
- CPR
- TDCJ Mentor Training
- TDCJ Leadership Training
- CoreCivic De-escalation Training
- Temporary Jailors License (State of Texas)
- (C.I.T) Crisis intervention training for Collin County
- Mental health training
Timeline
Administrative Coordinator/Human Resources and Pay
CoreCivic
07.2022 - Current
Detention Officer/Jailor
Collin County Sheriff Office
06.2019 - 03.2022
Client Monitor Supervisor (CM3)
CoreCivic Correctional Services, Inc
02.2018 - 05.2019
Correctional Officer/ACA Coordinator
Texas Department of Criminal Justice (TDCJ)
02.2009 - 10.2017
Customer Service/Technical Support
Sitel/Great West Cable
12.2007 - 01.2009
Customer Service Representative
Citi Bank
07.2005 - 10.2007
Retail Customer Service/Team Leader
Target
09.2003 - 07.2005
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Boswell High School
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