Latpany Pacheco
Manteca,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Non Apparel/key Holder
Tj Maxx
Manteca, CA
01.2001 - Current
- Assisted customers with product selection and resolving complaints.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Counted and balanced registers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Assisted in general housekeeping to maintain store image.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Replenished merchandise displays throughout the store as needed.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Barista
Starbucks
Manteca, CA
05.2015 - oct2018
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
High School Diploma -
Franklin High School
Stockton, CA06-1999
Skills
- Cash Handling
- Team training and development
- Workplace Safety
- Customer Service
- answering phone
- filing
- cash office
- unloading truck/pallets
- product replenishment
- setting interveiws/reference checks
References
References available upon request.
Timeline
Barista
Starbucks
05.2015 - oct2018
Non Apparel/key Holder
Tj Maxx
01.2001 - Current
High School Diploma -
Franklin High School