Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Latpany Pacheco

Manteca,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

24
24
years of professional experience

Work History

Non Apparel/key Holder

Tj Maxx
Manteca, CA
01.2001 - Current
  • Assisted customers with product selection and resolving complaints.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Counted and balanced registers.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Assisted in general housekeeping to maintain store image.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Replenished merchandise displays throughout the store as needed.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

Barista

Starbucks
Manteca, CA
05.2015 - oct2018
  • Operated cash registers to process customer payments.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Education

High School Diploma -

Franklin High School
Stockton, CA
06-1999

Skills

  • Cash Handling
  • Team training and development
  • Workplace Safety
  • Customer Service
  • answering phone
  • filing
  • cash office
  • unloading truck/pallets
  • product replenishment
  • setting interveiws/reference checks

References

References available upon request.

Timeline

Barista

Starbucks
05.2015 - oct2018

Non Apparel/key Holder

Tj Maxx
01.2001 - Current

High School Diploma -

Franklin High School

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