Summary
Overview
Work History
Education
Skills
Timeline
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LATRACIA HAYES

Lake Park,FL

Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive in building rapport with customers, and upselling bank products and services all while maintaining client confidentiality and bank security standards. Committed to reaching business goals.

Overview

23
23
years of professional experience

Work History

Teller

Velocity Community Credit Union
Palm Beach Gardens, Florida
01.2023 - Current
  • Ensure efficient and friendly customer interactions to create favorable initial experiences for Velocity members.
  • Perform efficient and accurate banking transactions.
  • Identified referral opportunities aligned with client's financial objectives.
  • Provided detailed information to members on the full range of Velocity's services and products.
  • Followed bank policies, operational controls, and regulatory procedures to safeguard client and credit union assets.
  • Address client requirements proficiently, handling issues promptly.
  • Stayed informed about new and existing products and services.
  • Expected to fulfill clients’ requirements, focusing on measurable outcomes.
  • Applied ethical judgment in personal behavior and business practices while handling issues transparently.

Administrative Assistant

Seawinds Condominium
Singer Island, FL
01.2020 - 01.2021
  • Assumed duties as receptionist answering phones and distributing mail
  • Coordinated club calendar and booked conference room requests for the Board of Directors and Committee Members
  • Prepared Agenda and handout for the upcoming Board Meeting including financial reports and previous minutes
  • Created and mailed out forms to 300+ Members to verify contact information
  • Organized all correspondences for the Property Manager including contracts, permits and payments
  • Proofread all emails before going out on an email blast including menus, events, and club communications

Kids Office Associate

Rooms 2 Go
West Palm Beach, FL
01.2017 - 01.2020
  • Answered telephones, directed calls, and took messages
  • Maintain, update filing, inventory, mailing, either manually or using a computer
  • Communicate with customers, employees, and other individuals to answer questions
  • Handle sensitive and confidential documents and information
  • Disseminate or explain information, take orders, and address complaints

Housing Specialist

Palm Beach County Housing Authority
West Palm Beach, FL
01.2011 - 01.2013
  • Conducted annual recertification’s which consist of calculating income for low-income families in determining continued eligibility
  • Conducted interims upon client's reporting to the Housing Choice Voucher program loss or increase in income, assets and changes in household composition and conducted background checks to verify continued eligibility
  • Educated clients of the HUD program to ensure client understood the rules and regulations to prevent misunderstanding of program rules which would eliminate fraud
  • Worked closely with landlords, property managers to ensure HAP payments were correct, leases matched HAP contracts and client understood lease and ensured lease was according to HUD regulations
  • Verified income, assets, fulltime school information, scholarships, criminal background to ensure clients were eligible

Interim Executive Director

Riviera Beach Housing Authority
Riviera Beach, FL
01.2002 - 01.2011
  • Developed and hosted, in coordination with City Departments and other Agencies, several community program activities and events for the benefit of low-income families and seniors, including staging Health Fairs on a regular basis
  • Assisted HUD Officials in Housing Authority’s progression from a going-concern to a viable entity by managing accounts payables and receivables, inspecting units, creating and monitoring work orders
  • Supervised Maintenance Staff, performing tenant recertification’s, payroll and billing actions, tenant collections, bank transactions, petty cash control and cash reconciliations
  • Performed cash management, payroll actions, program management and HUD-System Reporting for Housing Authority
  • Designated Interim Executive Director to procure foreclosed properties through Neighborhood Stabilization Program for low-income families
  • Performed all duties of Receptionist and Administrative Assistant, with routine acknowledgement of providing excellent customer service to internal and external clients, before promotion to Public Housing Manager

Education

Associate degree -

Palm Beach Community College
Lake Worth, FL

Skills

  • Relationship builder
  • Microsoft Office
  • Calm under pressure
  • Problem solver
  • Customer service
  • Data entry
  • Sales referrals
  • Problem solving
  • Conflict resolution
  • Attention to detail
  • Effective communication
  • Cash handling
  • Listening and comprehension
  • Goal-oriented focus
  • Friendly
  • Team collaboration
  • Patience and empathy
  • Professionalism and courtesy

Timeline

Teller

Velocity Community Credit Union
01.2023 - Current

Administrative Assistant

Seawinds Condominium
01.2020 - 01.2021

Kids Office Associate

Rooms 2 Go
01.2017 - 01.2020

Housing Specialist

Palm Beach County Housing Authority
01.2011 - 01.2013

Interim Executive Director

Riviera Beach Housing Authority
01.2002 - 01.2011

Associate degree -

Palm Beach Community College

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