LaTraia Stephens
Powder Springs,GA
Summary
Results-driven customer service leader possessing 15 years of experience in customer service, healthcare, benefits and claims and support-focused operations. Skilled in identifying customer needs and delivering strategic long-term solutions to increase customer retention. Recognized for
identifying business growth opportunities and optimizing customer satisfaction.
Overview
8
8
years of professional experience
Work History
FOS
Wellstar Medical Group - Cardiovascular Medicine
06.2023 - Current
- Delivered exceptional customer service to patients and guests, adhering to AIDET principles.
- Work at a fast pace to get patients checked in and out.
- Ensured insurance eligibility, scanned documents, and completed necessary paperwork.
- Coordinated with clinical staff and providers to enhance patient experience.
- Assisted with training new employees in front office procedures and protocols.
- Collected co-pays and outstanding balances, managed cash transactions, and balanced daily financial reports.
AR Specialist
Benevis
08.2016 - 08.2017
- Used financial software to assess balance sheet variances by monitoring, verifying, and approving invoices, as well as reviewing balances for
members dental or medical accounts. - Matched check payments to invoices and kept track of all pertinent information.
- Double-checked ledger postings for accuracy and account balances.
- Made outbound calls, emails, and faxes as needed, responding to customer inquiries, resolving problems, and informing customers about new
balances. - Requested checks be voided and rebilled if not cashed by still date.
- Adjusted, wrote off or dropped balances.
- Scanned in EOBs to Boomerang and sent emails to Medicaid if a members balance was over a certain amount.
- Flagged accounts if they denied for credentialing or if primary and secondary insurance was listed incorrectly.
Skills
- Customer Service Support
- Data Entry Management
- Customer Retention
- Product Knowledge
- Medical Terminology
- Relationship Management
- MS Office (Excel-intermediate)
- Claims investigation and research
- Money handling abilities
- Data entry
- Active listening skills
- Credit card transactions
- Medicare and Medicaid eligibility
- Dental X-Change
Timeline
FOS
Wellstar Medical Group - Cardiovascular Medicine
06.2023 - Current
AR Specialist
Benevis
08.2016 - 08.2017
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