Latrandra Hills
Healthcare Administrator
Destrehan,LA
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in [State]. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements. Highly skilled and enthusiastic professional with more than [Number] years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
20
20
years of post-secondary education
Work History
Practice Administrator
The Women's Medical Center
02.2023 - 01.2025
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
- Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Identified areas for cost reduction by conducting regular audits of operational expenses.
- Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Spearheaded successful accreditation efforts resulting in improved recognition within the medical community.
- Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
- Partnered with local healthcare organizations to facilitate networking events aimed at raising awareness about available specialty services provided at our clinic.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Supervised team of 40 office personnel.
- Oversaw accounting, budgeting, and financial reporting.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provided supervision and management to team of support personnel.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Successfully negotiated client contract renewals to create increased revenue.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Spearheaded and implemented new projects to expand scope of engagement.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Director of Clinical Operations
University Medical Center
09.2022 - 01.2023
- Developed systems and procedures for effective project management and clinical operations.
- Mentored staff members, contributing to the development of a high-performing, cohesive team focused on achieving departmental goals.
- Ensured regulatory compliance by staying informed of industry standards and maintaining thorough documentation practices.
- Championed patient advocacy initiatives, upholding ethical principles in all aspects of clinical practice management.
- Collaborated with interdisciplinary teams to develop integrated care plans tailored to individual patient needs.
- Optimized scheduling procedures, reducing wait times for patients while maximizing resource utilization within the clinic setting.
- Coached nursing employees and supported positive behavior and interactions with patients and colleagues.
- Enhanced patient care quality by developing and implementing streamlined clinical processes.
- Evaluated vendor contracts and service agreements, ensuring cost-effective procurement of essential supplies and equipment for clinical operations.
- Secured funding for new initiatives through persuasive grant proposal writing and presentation skills.
- Promoted a culture of continuous improvement by conducting regular audits and implementing necessary changes to optimize performance.
- Improved staff retention by creating a supportive work environment and providing ongoing training opportunities.
- Led cross-functional teams for successful project execution within established timelines.
- Reduced operational costs through efficient resource allocation and budget management.
Health Center Manager
EXCELth, INC.
New Orleans, LA
12.2019 - 09.2022
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Motivated and supervised [Number] [Job title] and [Job title] in delivering quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed policies and procedures for effective health center management.
- Collaborated with clinical director to maintain daily operations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Organized and facilitated [Number] department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Successfully negotiated client contract renewals to create increased revenue.
- Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
Education
Doctorate of Health Administration - Health Administration
University of Phoenix
Tempe, AZ 08.2018 - Current
Bachelor of Science - Nursing
Louisiana State University Health Sciences Center
New Orleans 08.2012 - 12.2016
MBA - Business Administration
University of Phoenix
Houston, TX 08.2016 - 09.2018
Bachelor of Arts - Liberal Arts And General Studies
Nicholls State University
Thibodaux, LA 08.1998 - 05.2005
Skills
- Medication Side Effect Knowledge
- Employee Training Program
- Interdepartmental Functions Coordination
- Financial Reporting Coordination
- Clinical Interviewing
- Employee Work Scheduling
- Employee Recruitment and Hiring
- Operational Records Maintenance
- Policy and Program Development
- Patient Health Information Access
- Service Utilization Improvements
- Operating Plans Development
- Infection Control Procedures
- In-Service Programs
- Financial Operations Oversight
- Regulatory and Statutory Compliance
- Employee Performance Evaluations
- Disciplinary Action
- Facility Oversight
- Clinical Staff Management
- HIPAA Guidelines
- Facility Inspections
- Quality Control Procedures
- Organizational Goal Development
- Instructional Material Development
- Patient Care Assessment
- Quality Assurance Controls
- Resource Monitoring
- Code Compliance
- Problem Identification
- Accreditation Coordination
- Health Information Systems (HIS)
- Clinical Quality Program Standards
- Medicare Compliance
- Administrative Staff Supervision
- Human Resource Management
- Profitability Strategies
Certification
Basic Life Support
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Practice Administrator
The Women's Medical Center
02.2023 - 01.2025
Director of Clinical Operations
University Medical Center
09.2022 - 01.2023
Health Center Manager
EXCELth, INC.
12.2019 - 09.2022
Doctorate of Health Administration - Health Administration
University of Phoenix
08.2018 - Current
MBA - Business Administration
University of Phoenix
08.2016 - 09.2018
Bachelor of Science - Nursing
Louisiana State University Health Sciences Center
08.2012 - 12.2016
Bachelor of Arts - Liberal Arts And General Studies
Nicholls State University
08.1998 - 05.2005
Basic Life Support
Similar Profiles
Ida DunsonIda Dunson
Director of Nursing at Women's Medical CenterDirector of Nursing at Women's Medical Center
Sasha BeaulieuSasha Beaulieu
Receptionist at Women's Medical CenterReceptionist at Women's Medical Center
Ciara LeggCiara Legg
OB Sonographer at Women's Medical Center, PCOB Sonographer at Women's Medical Center, PC