Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latravia Abbott-Bailey

Aurora,CO

Summary

Dedicated Healthcare Representative with extensive medical services background and strong work ethic. Managed patient-related concerns and needs at large medical facilities and achieved both business expectations and patient satisfaction. Excellent communication skills and in an empathetic nature enabled the achievement of positive outcomes not only for the continuity of care for the patient but also for the business needs of the facility. Have learned that Healthcare is not a one-size-fits-all business, so being proactive and delicate to patients' needs and concerns has lead to connecting and creating rapport naturally. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at a large medical facility and helped 80 patients or more a day. Excellent communication skills and empathetic nature enabled achievement of positive outcomes.

Overview

15
15
years of professional experience

Work History

Patient Access Liaison/Patient Line-ASCC

UCHealth University Of Colorado Hospital
04.2019 - 01.2023
  • Answering inbound call from patient requesting appointments with their medical providers
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits. Connecting with patient creating rapports with them to schedule or communicate on their behalf for medical needs
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Communicate with clinical staff to ensure best patient care
  • Triage emergent call/ connect with proper medical staff
  • Contact pt outbound to schedule appointment, gain medical information
  • Research medical chart for referral information
  • Organize and distribute appropriate faxes and medical records to correct department or patient charts, Schedule returning appointments in accordance with physician and/or office guidelines, and provide patients with appointment details such as time, location, directions, instruction sheets, and other details
  • Support philosophy, mission, vision, and values of UCHealth
  • Phoned and/or faxed requests processed promptly and timely manner within 1-3 minutes
  • Obtains and communicates messages with accuracy in timely manner
  • Communicate with patients and physician staff on test preparation and registration information
  • Establishes and maintains working knowledge and vocabulary of procedures scheduled
  • Displays confidence when scheduling difficult or interdepartmental requests
  • Assists in scheduling patients for services with outside facilities
  • Assist in solving patient/physician office / departmental concerns/complaints received, in timely and satisfactory manner
  • Accepts additional assignments as directed by manager or Director of department

Patient Access Representative

UCHealth University Of Colorado Hospital
12.2017 - 04.2019
  • Greeted and assisted patients with check-in/check-out procedures
  • Stayed calm under pressure and successfully dealt with difficult situations.
  • Contribute to overall patient satisfaction by consistently providing superior customer service to all patients and their families
  • Demonstrate sense of urgency to all tasks and respond accordingly
  • Educating patient regarding their rights, system services, and other patient services
  • Verify insurance coverage and eligibility; respond to patient inquiries regarding basic insurance questions
  • Verify insurance coverage and eligibility; respond to patient inquiries regarding basic insurance questions
  • Collecting copay/balancing all clinical deposits end of day
  • Prep reception area for following day/Close clinic

Scheduler Coordinator

VASCULAR INSTITUTE OF THE ROCKIES
08.2015 - 04.2016
  • Performs scheduling both intra- and inter-departmentally as requested by physician orders
  • Researching ICD10/ CPT procedure codes to apply to procedures
  • Resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity
  • Assists patients with setting up payment plans, and collects pre-surgical deposits
  • Communicates with all departments to maximize efficiency and expedite admission process
  • Coordinates services and provides special instructions as requested by patients, internal physicians and referring physicians
  • Counsels patients pre-operatively regarding their potential financial obligations, and provides information about patient insurance coverage
  • Ensures accuracy of system-wide master patient index through validation and capture of patient demographic data
  • Enters all updates, correction and changes to scheduled procedures/surgeries
  • Enters appointment into respective programs, both routine and emergency add-on
  • Identifies services out of insurance plan or requiring referrals; may inform patient of courses of action
  • Notifies patients of their arrival times per area protocols
  • Other duties as assigned
  • Receives orders and processes as indicated by provider and schedules according to protocol
  • Serves as liaison with admitting office regarding ,update admission information and cancels reservations
  • Validates and captures primary, secondary and tertiary insurance coverage to ensure accurate billing
  • Resolved scheduling conflicts to maintain high-quality patient services
  • Arranged pre-procedures and post-procedure appointments for procedures patients
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment

Patient Access Representative

PARKER ADVENTIST HOSPITAL
08.2014 - 02.2015
  • Demonstrate a sense of urgency to all tasks and respond accordingly to Emergency department protocol
  • Maintains professional communication with various PAR staff, medical center staff, physicians, guests, and patients regarding admitting services rendered at Parker Adventist Hospital
  • Communication may consist of telephone correspondence or in-person contact
  • Navigating electronic health records
  • Performs other duties and responsibilities as assigned by unit team manager or other PAS management personnel
  • Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors
  • May also assist with scheduling and coordinating post-discharge care for patients
  • Communicated and greeted all first responders when escorting patient's into the ED
  • Notified the entire hospital about hospital capacity status called hospital codes, and administrator fire drills per Parker Fire Department
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Medical Receptionist/Scheduler, Receptionist (Front Desk)/Administrative Assistant

OFFICE TEAM
06.2013 - 01.2014
  • Open clinic up daily/Prep waiting area
  • Create new patient charts
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Assist patients with checking in and out, scheduling appointments, and insurance verification
  • Establish effective rapport with other employees, customers, clients, patients, families, and physicians
  • For non-insured patients, discuss established self-pay rate and collect monies
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
  • Perform day-end processes as set by office protocol
  • Perform other duties as assigned
  • Professional work environment
  • Serve, for medical office
  • Special projects as assigned by Manager or Supervisor

Registrar PRN

Spalding Rehabilitation Hospital
10.2011 - 03.2012
  • Gathers and enters in computer all necessary registration information from patient/family
  • In 24-hour, 7 days week environment, collects and documents patient information demographics, insurance, and contact information in electronic health-record and or other electronic systems in accordance with established registration standards policies
  • Input and retrieve information from computer
  • Facilitates phone consults, coordinates transfer of patients to other facilities and schedules follow-up appointments
  • Correctly identifies patients, generates patient identification bracelets, medical record demographic sheet, and labels
  • Applies correct identification bracelet on patient
  • Provides information to patients regarding Patients Bill of Rights, Notice of Privacy Practice per federal regulations
  • Register patients from hospital and physician clinic services in healthcare setting
  • Register patients for hospital and physician clinic services in healthcare setting

Service Associate

KAISER PERMANENTE
12.2007 - 03.2011
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Schedule patients clinical appointments with provider
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Connect patients with correct staff according to their medical needs
  • Leadership role; Union Steward, representing employees on any employment issues or concern concerning disciplinary action taken by their departmental superior.
  • Developed and implemented customer service policies and procedures.
  • Responded proactively and positively to rapid change.
  • Provided excellent patient care via phone by responding to requests, assisting with product selection and handling ordering functions.

Education

Associate of Arts - HealthCare Administration

UNIVERSITY OF PHOENIX
Tempe, AZ
03.2019

Skills

  • HIPAA Regulations Complaint
  • Referral Coordination/ Communicator
  • Phone etiquette
  • Exceptional Customer Service
  • Team Collaborator
  • Electronic Medical Record (EMR) Systems (Epic)
  • Computer savvy (Multi-screens at once)
  • Electronic Medical Record (EMR) Systems
  • Team collaborator
  • Support philosophy, mission, vision and values UCHealth has in facilities and community
  • Microsoft Software (Word, Excel, Outlook, Teams chat)
  • Adaptable, Detail Oriented and Accountability

Timeline

Patient Access Liaison/Patient Line-ASCC

UCHealth University Of Colorado Hospital
04.2019 - 01.2023

Patient Access Representative

UCHealth University Of Colorado Hospital
12.2017 - 04.2019

Scheduler Coordinator

VASCULAR INSTITUTE OF THE ROCKIES
08.2015 - 04.2016

Patient Access Representative

PARKER ADVENTIST HOSPITAL
08.2014 - 02.2015

Medical Receptionist/Scheduler, Receptionist (Front Desk)/Administrative Assistant

OFFICE TEAM
06.2013 - 01.2014

Registrar PRN

Spalding Rehabilitation Hospital
10.2011 - 03.2012

Service Associate

KAISER PERMANENTE
12.2007 - 03.2011

Associate of Arts - HealthCare Administration

UNIVERSITY OF PHOENIX

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Latravia Abbott-Bailey