Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latravia Smith

Lauderhill

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Generali Global Assistance
Pembroke Pines
06.2022 - Current
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Maintained accurate records of all insurance transactions using computer software systems.

Service Desk Manager

Paul Mitchell The School
Plantation
10.2019 - 04.2022
  • Responded promptly to escalations from customers regarding unresolved issues.
  • Collaborated with other departments in order to resolve customer issues quickly and efficiently.
  • Managed purchase orders with vendors to maintain optimal stock levels.
  • Performed data entry for tracking product development progress.
  • Evaluated employee performance before, during, and after training sessions.

Sales Representative

Always Travel With Us
Pompano Beach
03.2018 - 10.2019
  • Assist owners with any needs or inquiries concerning their ownership and travels.
  • Increased revenue through successful sales of cruise packages and international land stays.
  • Reviewed monthly performance against targets set by management team.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Performed regular follow-ups with prospects to close deals in a timely manner.

Education

High School Diploma -

J. P. Taravella
Coral Springs, FL
05-2017

Skills

  • Customer service
  • Claims analysis
  • Data entry
  • Technical explanation
  • Record management
  • Issue resolution

Timeline

Customer Service Representative

Generali Global Assistance
06.2022 - Current

Service Desk Manager

Paul Mitchell The School
10.2019 - 04.2022

Sales Representative

Always Travel With Us
03.2018 - 10.2019

High School Diploma -

J. P. Taravella

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