Summary
Overview
Work History
Education
Skills
Timeline
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LA’TRAVIOUS RUTLEDGE

Atlanta,GA

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 10 + years history of successful industry performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience

Work History

Business Manager

T. Barry Clower, DMD, PC
02.2021 - Current
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated a high-performance team through targeted recruitment efforts, training programs, and performance management systems.
  • Improved business profits through innovative cost containment and revenue generation techniques.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.

Assistant Office Manager/Executive Administrative Assistant

T. Barry Clower, DMD, PC
02.2020 - 01.2021
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained computer and physical filing systems.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

General Manager

DHCars, Inc
06.2018 - 01.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed budget implementations, employee evaluations, and contract details.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

General Manager

Abedi Enterprises, LLC
01.2016 - 05.2018
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Shift Supervisor/ Manager

McDonald’s
12.2013 - 12.2015
  • Prepare and edit letters, tables, reports, presentations, memorandums, and other documents
  • Maintain attendance, personnel time, payroll, inventory, and light accounting
  • Train employees on policies, procedures, and process to ensure a great day to day operation
  • Evaluate employees’ performances and give recommendations on improvements.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Oversaw loading and unloading of packages in warehouse.

Executive Administrative Assistant

T. Barry Clower, DMD, PC
05.2015 - 12.2015
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Scheduled appointments and handled calenders for senior leadership.
  • Used software to coordinate meetings, appointments, and tasks senior executives.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Assistant Supervisor of Assembly

SamLip Alabama, LLC.
08.2011 - 06.2013
  • Provided focus on Safety, Quality, Cost and productivity of the area assigned
  • Supported and promoted all initiatives of the 5 S program
  • Trained, coached and lead production team members
  • Led and enforced all of the companies' policies and procedures.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Assisted in the development of training materials to ensure a consistent learning experience for new hires.
  • Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
  • Monitored workflow to improve employee time management and increase productivity.
  • Achieved results by working with staff to meet established targets.

Night Auditor/ Front Desk Agent

Hampton Inn & Hotels
05.2009 - 08.2011
  • Updated customer accounts with add-on room charges, minibar use, and room service bills.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Generated and printed daily financial reports to track hotel performance.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.

Administrative Assistant to the Director

Career Technical Center
08.2006 - 05.2009
  • Managed the day-to-day operations of the office
  • Organized and maintained files and records
  • Planned and scheduled meetings and appointments
  • Prepared and edited correspondence, reports, and presentations
  • Provided quality customer service.
  • Assisted in the onboarding process for new employees, providing them with necessary resources and guidance.
  • Contributed to successful project completion by providing essential administrative support to team members.
  • Expedited invoice processing for prompt payments from clients while minimizing discrepancies in accounts receivable records.

Education

MAA Diploma -

Everest Institute
Marietta, GA

Associate in Science (A.S.) -

Central Alabama Community College
Alexander City, AL

Skills

  • Training Management
  • Needs Assessment
  • Employee Development
  • Recruitment
  • Sales and Marketing
  • Change Management
  • Decision-Making
  • Contract Administration
  • Employee Relations
  • Policy Development and Enforcement
  • Operations Management
  • KPI Tracking
  • Performance Evaluations
  • Issue Resolution
  • Staff Management
  • P&L Management
  • Business Management
  • Employee reviews
  • Recruiting and Hiring
  • Employee Management
  • Human Resources
  • Budget Administration
  • Business Development
  • Hiring and Onboarding
  • Data Management
  • Team Leadership
  • Business Leadership
  • Business Administration
  • Staff Scheduling
  • Consulting
  • Administrative Management
  • Risk Assessment and Management
  • Records Organization and Management
  • CRM Software
  • Scheduling
  • Teamwork and Collaboration

Timeline

Business Manager

T. Barry Clower, DMD, PC
02.2021 - Current

Assistant Office Manager/Executive Administrative Assistant

T. Barry Clower, DMD, PC
02.2020 - 01.2021

General Manager

DHCars, Inc
06.2018 - 01.2020

General Manager

Abedi Enterprises, LLC
01.2016 - 05.2018

Executive Administrative Assistant

T. Barry Clower, DMD, PC
05.2015 - 12.2015

Shift Supervisor/ Manager

McDonald’s
12.2013 - 12.2015

Assistant Supervisor of Assembly

SamLip Alabama, LLC.
08.2011 - 06.2013

Night Auditor/ Front Desk Agent

Hampton Inn & Hotels
05.2009 - 08.2011

Administrative Assistant to the Director

Career Technical Center
08.2006 - 05.2009

MAA Diploma -

Everest Institute

Associate in Science (A.S.) -

Central Alabama Community College

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