LaTravius Harrison
Carrollton
Summary
Experienced professional with a strong background in leadership and customer service. Ensures accurate data for patient reimbursement while upholding quality standards and patient privacy. Skilled shift supervisor adept at managing daily operations, resolving conflicts, and maintaining high performance standards through team collaboration. Recognized for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication foster a positive and productive workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead / Customer Service
White Water Carwash
10.2024 - 05.2025
- Plan, direct, and train staff and complete performance evaluations to develop and control sales and service programs.
- Resolve customer complaints regarding sales and service to inspire customer loyalty.
- Operate cash register, accept payments, and maintain accurate cash holding.
- -TOP MEMBERSHIPS SELLER BY A LARGE MARGAIN
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored new staff on carwash procedures and customer service excellence.
Manager on Duty
Clean Freak Car Wash
01.2024 - 09.2024
- Supervised daily operations to ensure smooth workflow and adherence to company standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements that enhanced efficiency in inventory management systems.
- Coordinated team schedules to optimize staffing levels during peak business hours.
- Resolved customer issues promptly, fostering positive relationships and enhancing satisfaction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- -TOP MEMBERSHIPS SELLER
- -Earned high praise from corporate level due to numerous reasons
Cashier
Lowes Home Improvment
02.2024 - 07.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained accurate cash drawer and performed end-of-day reconciliations.
- Implemented strategies to reduce checkout wait times during peak hours.
- Collaborated with team members to improve overall store operations and customer satisfaction.
Car Hopper
Sonic
01.2024 - 06.2024
- Delivered prompt and courteous service to customers in high-volume environment.
- Managed order accuracy by double-checking items before delivery to vehicles.
- Trained new staff on operational procedures and customer service best practices.
- Assisted in maintaining cleanliness and organization of service areas and equipment.
- -Promoted to shift lead before finding a career advancement.
Manager in Training
Superstar Carwash
01.2022 - 06.2023
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new team members on operational procedures and best practices.
- Analyzed performance metrics to identify areas for process improvement and implementation strategies.
- Coordinated scheduling and staffing needs to optimize resource allocation across shifts.
- Collaborated with management to execute strategic plans aimed at improving service delivery.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- -TOP SELLER BY A HUGE MARGAIN
- -Promoted twice for great leadership!
Stow Associate
Amazon
06.2022 - 03.2023
- Optimized inventory management through efficient stowage practices and organization techniques.
- Implemented safety protocols to ensure compliance within warehouse operations.
- Assisting and trained new associates on proper stow procedures and equipment usage.
Assistant Manager
Dominos Pizza Inc. Pow
03.2022 - 08.2022
- Implemented process improvements that increased workflow efficiency across departments.
- Coordinated scheduling and resource allocation to meet project deadlines effectively.
- Assisted in crafting departmental budgets, ensuring adherence to financial guidelines.
- Facilitated communication between management and staff to address concerns promptly.
- Evaluated employee performance, providing constructive feedback for continuous improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- -Gained multiple promotions!
Cashier Team Lead
Shlotzsky's Sandwich Shop
01.2022 - 08.2022
- Supervised cashier team, ensuring efficient customer service and accurate transaction processing.
- Trained new cashiers on systems, policies, and best practices to enhance operational efficiency.
- Monitored cash flow and maintained balanced registers, preventing discrepancies and losses.
- Implemented process improvements that increased transaction speed and customer satisfaction ratings.
- Resolved customer inquiries swiftly, fostering positive relationships and repeat business opportunities.
Package Handler
Walmart
01.2020 - 11.2021
- Accurately read labels, verified numbers, memorized and carried out instructions.
- Completed tasks in the required time limits with high levels of accuracy.
- Successfully provided expertise in company shipping software and labeling system.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2025
Skills
- Anatomical and physiological understanding
- Understanding of HIPAA guidelines
- Skilled in medical coding standards and practices
- Customer service focus
- Staff development
- Team engagement
- Guest service
- Effective conflict resolution
- Workplace safety
- Staff supervision
- Strategic task assignment
- Sales capability
Certification
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Timeline
Shift Lead / Customer Service
White Water Carwash
10.2024 - 05.2025
Cashier
Lowes Home Improvment
02.2024 - 07.2024
Manager on Duty
Clean Freak Car Wash
01.2024 - 09.2024
Car Hopper
Sonic
01.2024 - 06.2024
Stow Associate
Amazon
06.2022 - 03.2023
Assistant Manager
Dominos Pizza Inc. Pow
03.2022 - 08.2022
Manager in Training
Superstar Carwash
01.2022 - 06.2023
Cashier Team Lead
Shlotzsky's Sandwich Shop
01.2022 - 08.2022
Package Handler
Walmart
01.2020 - 11.2021
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
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