LaTrea Grider
Saint Louis,MO
Summary
Records management professional with expertise in document control, archiving, and regulatory compliance. Known for driving process improvements and enhancing records retrieval systems. Highly collaborative team leader with keen focus on achieving tangible results and adapting to evolving requirements.
Overview
16
16
years of professional experience
Work History
Police Records Management Supervisor
City of Berkeley Police Department
09.2019 - Current
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Transmitted documents, organized revisions and tracked changes.
- Managed file archival and information retrievals.
- Optimized storage space usage through effective categorization of files and efficient reorganization of physical archives.
- Increased collaboration between departments by establishing clear communication guidelines for records requests and transfers.
- Acted as a liaison between the records management team and other departments, ensuring a seamless flow of information across all organizational levels.
Collections, Document Reviewer & Trainer
American Red Cross Biomedical Services - RHQ
11.2013 - 09.2019
- Completed 200% quality review of blood donor documents from blood donation centers and blood drives. Corrected electronic and manual versions of donor collections operations documents.
- Assisted with donor/patient safety issues as related to results of review
- Evaluated discrepancies identified during review to include initial investigation and management of suspect blood products
- Made corrections as appropriate per defined Standard Operating Procedures (SOPs) and in compliance with FDA regulations.
- Certified Subject Matter Expert (SME) and trainer. Responsible for new hire training and continuing education for seasoned employees, including weekly or monthly one-on-one sessions, as needed.
- Created Standard Operating Procedures, training materials, and held position as committee member for development of interdepartmental documents and SOPs.
Documentation Specialist
HDIS Inc.
10.2012 - 07.2013
- Verified prescriptions and clinical notes regarding durable medical equipment such as diabetic testing supplies, catheters, and incontinence supplies
- Contacted physicians if documents were invalid or required additional information
- Contacted customers to inform of account/order status
- Electronically maintained accounts by keeping physician and customer information current, and valid prescriptions and clinical notes on file
Provider Phone Representative
United Health Group
03.2010 - 06.2011
- Handled complex calls resolving healthcare providers' inquiries, which included Benefit & Eligibility information, claims billing/payment issues, material requests, physician assignments, prior authorization and/or predetermination for treatment, and Explanation of Benefits requests
Customer Support Associate
Realtime Results
10.2008 - 07.2009
- Collaborated with retail associates via telephone or directly with customers via web orders to process new, change, and disconnect orders for AT&T residential products such as land lines, high-speed internet, AT&T DirecTV, and U-verse
- Performed credit checks to determine eligibility for service and deposit amount based on credit worthiness
- Scheduled installation, disconnection, or transfer of service appointments
- Worked with retail associates to handle billing disputes and account adjustments
Education
Business Administration -
Lindenwood University
St. Louis, MO10.2013
Liberal Arts -
St. Louis Community College
St. Louis, MO05.2005
General Studies -
Hazelwood East High School
St. Louis, MO05.2002
Skills
- Compliance
- Document Control
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Task Prioritization
- Self Motivation
Timeline
Police Records Management Supervisor
City of Berkeley Police Department
09.2019 - Current
Collections, Document Reviewer & Trainer
American Red Cross Biomedical Services - RHQ
11.2013 - 09.2019
Documentation Specialist
HDIS Inc.
10.2012 - 07.2013
Provider Phone Representative
United Health Group
03.2010 - 06.2011
Customer Support Associate
Realtime Results
10.2008 - 07.2009
Liberal Arts -
St. Louis Community College
General Studies -
Hazelwood East High School
Business Administration -
Lindenwood University
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