Summary
Overview
Work History
Education
Skills
Timeline
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LaTrea Ricks

Charlotte,NC

Summary

Customer Service Representative who is hardworking and passionate. Bringing top-notch skills in communication, active listening and problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Licensed Cosmetology (LBA)

Sephora
11.2021 - Current
  • Professional services performed on clients (waxing, makeup, skin care, etc.)
  • Retail and service duties
  • Greeting clients and providing professional and expert advice for beauty products.

Call Center Lead

Maxify Solutions
06.2020 - Current
  • Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries
  • Addressed and resolved customer complaints and account issues or escalated to management
  • Followed escalation procedures to facilitate resolution for complex support issues
  • Responded to customer emails according to department guidelines
  • Used upselling techniques to suggest additional products or services to existing customers
  • Used Salesforce to document customer inquiries, interactions, and account updates.

Front Desk Agent

TJ Maxx, TJX Companies
03.2021 - 06.2021
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Receptionist

Nue' Brows to Brazilians
01.2021 - 03.2021
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.

Warehouse Lead

Amazon
07.2020 - 12.2020
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Resolved problems, improved operations and provided exceptional service.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.

Office Lead

Food Lion
06.2014 - 06.2020
  • Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities
  • Planned and established office management systems, achieving enhanced organizational effectiveness and performance
  • Developed an automated daily statistical report to enable managers to make data-driven decisions
  • Reviewed daily reports in detail and resolved any identified discrepancies
  • Trained new employees in all aspects of office practices and procedures
  • Scheduled front end to meet needs of business and keep the team efficient
  • Balanced daily deposits and safe counts as required and prepared bank deposits
  • Evaluated customer issues and complaints and developed amicable solutions.

Waitress

Local's Family Diner
12.2011 - 12.2014
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Cosmetologist License -

Empire School of Beauty
10.2020

Paid Internship - Reporting

Duke Energy
06.2015

Diploma -

South Brunswick High School
06.2015

Skills

  • Data entry
  • Customer service excellence
  • Shipping and receiving understanding
  • Customer Service
  • Relationship Building
  • Calm Under Pressure
  • Active Listening
  • Customer needs assessment
  • Sales transactions
  • Organization and recordkeeping
  • Trained in Salesforce
  • Complaint resolution
  • Inbound call answering
  • Computer Skills
  • Friendly, Positive Attitude
  • Analytical and Critical Thinking
  • Public Speaking
  • Multitasking
  • Teamwork and Collaboration
  • Quality Assurance
  • Clerical Support
  • Data Entry
  • Customer Relations

Timeline

Licensed Cosmetology (LBA)

Sephora
11.2021 - Current

Front Desk Agent

TJ Maxx, TJX Companies
03.2021 - 06.2021

Receptionist

Nue' Brows to Brazilians
01.2021 - 03.2021

Warehouse Lead

Amazon
07.2020 - 12.2020

Call Center Lead

Maxify Solutions
06.2020 - Current

Office Lead

Food Lion
06.2014 - 06.2020

Waitress

Local's Family Diner
12.2011 - 12.2014

Cosmetologist License -

Empire School of Beauty

Paid Internship - Reporting

Duke Energy

Diploma -

South Brunswick High School

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LaTrea Ricks