LaTrea Spradley

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Amazon. Excelled in resolving high-stress disputes with empathy and active listening, boosting repeat business. Demonstrated proficiency in data entry and problem resolution, consistently exceeding performance metrics. Skilled in conflict resolution, ensuring efficient and satisfactory outcomes.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

• Hootsuite Social Media Marketing Certification Hootsuite Media Inc.
• Avaya Professional Sales Specialist – Avaya Inc.
• Six Sigma Yellow Belt Certification - American Society for Quality.