Latrece Graham
Calumet City,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
EVS Housekeeper
Advocate Christ Medical Center
03.2022 - Current
- Removed waste paper and other trash from premises to designated area.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
COVID TESTER
Keys Medical Staffing
06.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant General Manager
Godmother Beauty Salon
04.2012 - 06.2021
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Assistant Manager
Bank One, JP Morgan Chase
02.1999 - 06.2011
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Assiant Bank Manager
Tcf Bank
08.1997 - 01.1999
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Education
No Degree - Business Management
Olive Harvey College
103 Doty Road1979
Skills
- Linen Laundering
- Floor Scrubber Machines
- Hospitality Environments
- Stocking Bathrooms
Timeline
EVS Housekeeper
Advocate Christ Medical Center
03.2022 - Current
COVID TESTER
Keys Medical Staffing
06.2021 - 01.2022
Assistant General Manager
Godmother Beauty Salon
04.2012 - 06.2021
Assistant Manager
Bank One, JP Morgan Chase
02.1999 - 06.2011
Assiant Bank Manager
Tcf Bank
08.1997 - 01.1999
No Degree - Business Management
Olive Harvey College
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