Real Estate professional in property management seeking a challenging position in company that allows me to utilize my skills, knowledge, and experience to accomplish the company mission. Offering 15 plus years of Real Estate Management experience paired with goal-oriented and performance-minded approach. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Hi, I’m
La Trece N. Guy
Westland,MI
Summary
Work History
AIMCO, COSBaltimore, Maryland
Residential Manager
Job overview
- Section 8, Section 236 and RAP Temporary, Managed a property of 15 employees Developed a excellent relationship with Section 8 caseworkers and Contract administrators Responsible for resident recertification's, resident transfers and move ins Process all accounts receivable and payable Creating and following up on 7 day turnover list for the maintenance team Handling all legal aspects of the property: evictions, collections, and lease violations Creating and following up on all maintenance requests Oversee the marketing/leasing staff to ensure that management goals are met Make recommendations for renewal and/or termination of vendor contracts
- Used Property Management software to maintain resident database of personal information, repairs and lease agreements.
- Collected, recorded and deposited monthly rents from over 500 tenants.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state and federal regulations.
- Conducted property move-ins, move-outs and walk-through inspections.
- Interviewed and assessed average of 10 incoming residents per week.
- Coordinated appointments to show marketed properties.
- Completed annual rent calculations using housing database software.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed and implemented marketing strategies to increase occupancy rates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Premier Property, COSYpsilanti, MI
Community Manager
Job overview
- Managed a property of 3 employees Marketed property for new tenants Conducted property inspections regularly Opened and managed a new community room for the residents Handled day to day legal issues Created maintenance plan and followed up on all maintenance issues Handled communication between owners and tenants Checked and resolved any curb appeal issues daily
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Generated leads for sales and rental properties through cold calls and referrals.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Created policies and procedures for successful community management.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Kept properties in compliance with local, state and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Managed community within established cost constraints.
- Coordinated appointments to show marketed properties.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Evaluated property conditions and recommended improvements.
Fourmidable Group, TCSSouthfield, MI
Residential Manager
Job overview
- Section 236 and RAP Property,
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Communicated effectively with owners, residents, and on-site associates.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collected, recorded and deposited monthly rents from over 250 tenants.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Followed up on delinquent tenants and coordinated collection procedures.
Management Systems, Inc.Detroit, Michigan
Residential Manager
Job overview
- Summary Extensive knowledge of principles and practices of property management and applicable federal, state, and local law regulations
- Skilled at communicating effectively, assigning, and supervising the work of others
- Ability to produce high quality work and meet deadlines in a fast-paced, high volume environment
- Consistent above average reviews Solid organizational and time management skills
- Strong ability to negotiate, develop, and prepare property agreements
- Worked closely with 3rd party vendors to ensure services are delivered on time according to the contract
- Managed the database and cash flow reports for the property Chaired the monthly meeting with Board Members Created Month end reports for the president of the company as well as the board members
- Created a monthly newsletter to keep residents updated on community news., Screening rental applications, meeting with prospective tenants to show properties, explaining terms of occupancy, preparing lease agreements, inspecting properties and preparing orders for contractors, compile reports for accounts payable and receivable and process payroll
- Managed residential units consisting of more than 200 apartments and town homes Performing employee evaluations, evaluating credit and rental history of all new applicants, verifying all income and assets of applicants to ensure they meet the residential selection criteria and qualify according to the tax credit, section 8 and section 236 guidelines, reviewing rental applications or approval or denial
- Solving resident issues and responded to all tenant issues in a timely manner Handled business administration including drafting correspondence, preparing newspaper ads Modified lease agreements and notices using Microsoft Word and set up tenant database system for more efficient creation of documents Entering all payments into the accounting system for processing, posting all journal entries and responsible for bank deposits, and processing security deposits Collected rent , wrote receipts, sent late and collected late charges Prepared claims for court actions including evictions, unpaid rent and damages when necessary
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Oversaw management of 3 properties while providing general service to tenants.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed and implemented marketing strategies to increase occupancy rates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Collected and maintained careful records of rental payments and payment dates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
Kaplan Career Institute - BostonBoston, MA
Certificate from Real Estate Salesperson Exam Study
06.2023
University Overview
Northwood UniversityMidland
Bachelors Degree from Business Management
07.1997
University Overview
Academy of Court ReportingSouthfield
Diploma from Paralegal Studies
06.1994
University Overview
Skills
- Proficient or familiar with a vast array of programming languages, concepts and technologies, including:
- Microsoft Word
- Yardi,
- Rent Roll
- Microsoft PowerPoint
- Tracs
- Microsoft Excel
- Cams II,
- One-site
- Microsoft Outlook
- Microsoft Publisher
- Staff Management
- Complaint Reviews
- Internet Advertising
- Affordable Housing Programs Knowledge
- Security Deposit Refunds
- Lease Documents
- Tenant and Eviction Laws
- Multi-Family Property Management
- Fair Housing Mandates
- Leasing and Sales
- Collections Procedures
- Background Check Investigations
- Administrative Support
- Tenant Improvements
- Unit Vacancies
- Lease Renewals
- Exceptional Oral and Written Communication Skills
- Property Management Software Understanding
- Tenant Relations
- Financial Budgeting and Reporting
- Safe Work Practices
- Tenant Screening
- Accounting Operations
- Microsoft Office
- Vendor Contracts
- Property Marketing and Promotion
- Cloud-Based File Management
- Oversee Maintenance
- Occupant Retention
- Fair Housing Laws Knowledge
- Creative and Adaptable
- Employee Motivation and Guidance
- Disturbance Handling
- Increasing Occupancy
- Community Engagement
- Tenant Eligibility Determination
Timeline
Residential Manager
AIMCO, COS
Community Manager
Premier Property, COS
Residential Manager
Fourmidable Group, TCS
Residential Manager
Management Systems, Inc.
Kaplan Career Institute - Boston
Certificate from Real Estate Salesperson Exam Study
Northwood University
Bachelors Degree from Business Management
Academy of Court Reporting
Diploma from Paralegal Studies
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