LaTrecia Black
Houston,TEXAS
Summary
Hard-working, dedicated professional seeking a position to contribute outstanding communication skills, provide essential customer service to continually build the company’s brand and provide leadership as a goal-oriented team member.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Centene
Customer service advocates
Houston, FL
02.2020 - Current
- Operated equipment and machinery according to safety guidelines.
- Managed household errands and other essential duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer service representative
Valor intelligence processing
Tampa, USA
09.2019 - 01.2021
- Collect payments for unpaid tolls
- Managed phone Etiquette Skills to insure best communication
- Efficiently satisfied upset customer
- Inbound and out bound calls daily
Teacher Assistant
Palm River Elementary
Tampa, USA
08.2018 - 09.2020
- Conducts small group and individual classroom activities based on differentiated learning needs of students
- Utilizes strategies and techniques to aid students in the completion of goals based on their individual educational
- Collects and utilizes data to drive future goals and assessments for students
- Implements positive reinforcement and level system classroom management system
Headstart Teacher Assistant
Edison Elementary School
Tampa, USA
08.2009 - 08.2018
- Exercised effective communication amongst parents and staff
- Efficiently performed administrative tasks
- Managed and taught students independent grooming skills
- Developed engaging learning activities and centers for students
Teacher
BayCrest Academy
Tampa, USA
12.2010 - 09.2009
- Worked with individual students to reinforce learning concepts
- Organized and managed classroom space
- Conducted parental involvement activities to strengthen home to school connections
- Made copies, sent faxes, and handled outgoing correspondences with parents
Education
Diploma -
Paul R. Wharton High
Tampa, Florida05.2001
Skills
- Multitasking
- Microsoft Word
- PowerPoint
- Excel
- Relationship building
- Flexible and adaptable
- Task prioritization
- Planning
- Team management
- Analytical thinking
Certification
CPR/First Aid Certification, 05/08
References
- Daralyn Bogan, Teacher, (813) 765-9295
- Kirby Hall, ESE Specialist, (813) 469-5301
- Ambrea Morgan, Customer Service Representative, (813) 808-7164
Statementofpurpose
Hard-working, dedicated professional seeking a position to contribute outstanding communication skills, provide essential customer service to continually build the company’s brand and provide leadership as a goal-oriented team member.
Timeline
Centene
Customer service advocates
02.2020 - Current
Customer service representative
Valor intelligence processing
09.2019 - 01.2021
Teacher Assistant
Palm River Elementary
08.2018 - 09.2020
Teacher
BayCrest Academy
12.2010 - 09.2009
Headstart Teacher Assistant
Edison Elementary School
08.2009 - 08.2018
Diploma -
Paul R. Wharton High