Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTrecia Dixon

St Louis,MO

Summary

Obtain a position as a team-player in a people-oriented organization where I can maximize my management/medical assistant experience in a challenging environment to achieve the corporate goals.

Qualified Office Manager/Customer Service Representative with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Office Manager

The Casimere Management and Maintenance
12.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Social Services Director

Bria of Alton
02.2022 - 10.2024
  • Conducted admission interviews, informed residents and their families of their rights, advocate for residents with social services organizations, help residents to adjust to living in the facility and coordinate care services. Care-planned behaviors, discharges, admission needs and other needs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Referred families to shelters, legal resources, and educational programs.
  • Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.

Medical Assistant/Home Manager/Regional Scheduler

Community Choice Inc
01.2019 - 01.2022
  • Planning, organizing, and coordinating events, managing household calendars and schedules, arranging appointments, scheduling and supervising home maintenance projects, paying household bills and completing any other requested administrative tasks. Supervising multiple group homes staff, completing legal documentations, and payroll. Also, my role as a Regional Scheduler I oversaw and was responsible over every group home schedule in the St. Louis region. I verified and filled every on-call, part-time and call off for every shift 7 days a week.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.

Medical Assistant/Home Manager

Willow’s Way
01.2015 - 01.2019
  • Monitors patient condition by observing physical and mental condition, intake and output, and exercise. Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Patient Registration

Anderson Hospital
01.2013 - 01.2015
  • Specialists help assign beds and carry out procedures to admit, transfer, or discharge patients. Data entry patient information into a computer system and verify necessary physician referrals and insurance authorizations.
  • Increased efficiency in patient registration by verifying insurance coverage and obtaining necessary authorizations promptly.
  • Streamlined patient registration processes by accurately entering demographic data into electronic health record systems.
  • Improved the efficiency of patient registration processes by implementing a customized Epic solution for ambulatory and inpatient settings.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Improved patient registration processes by efficiently collecting and verifying required documentation.

Customer Service Representative

Sigma-Aldrich Chemical Company
01.2009 - 01.2013
  • Inbound call agent that serviced chemical companies, universities and laboratories with exulted service orders that solved customer’s problems in an effective/creative manner.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School -

Township Belleville West High School
Belleville, IL
01.1996

High School - undefined

East St. Louis Sr. High
East St Louis, IL
01.1997

Business Administration - undefined

Rend Lake College
Ina, IL
01.1998

Business Administration - Business Administration And Management

Missouri Baptist University
Saint Louis, MO
01-2002

Medical Assistant Certificate -

Sanford-Brown College
Collinsville, IL
01.2014

Skills

Medical Assistant

  • Office Manager
  • Supervisory Skills
  • Customer Service
  • Advance in computer operating systems
  • Office administration
  • Data entry
  • Customer relations
  • Scheduling and calendar management
  • Administrative support
  • Mail handling
  • Employee supervision
  • Human resources
  • Conflict management
  • Staff hiring
  • Supply management
  • Employee training
  • Training and coaching
  • Event coordination
  • Team supervision
  • Performance improvement
  • Presentation design
  • MS office
  • Goal setting

Timeline

Office Manager

The Casimere Management and Maintenance
12.2024 - Current

Social Services Director

Bria of Alton
02.2022 - 10.2024

Medical Assistant/Home Manager/Regional Scheduler

Community Choice Inc
01.2019 - 01.2022

Medical Assistant/Home Manager

Willow’s Way
01.2015 - 01.2019

Patient Registration

Anderson Hospital
01.2013 - 01.2015

Customer Service Representative

Sigma-Aldrich Chemical Company
01.2009 - 01.2013

High School - undefined

East St. Louis Sr. High

Business Administration - undefined

Rend Lake College

High School -

Township Belleville West High School

Business Administration - Business Administration And Management

Missouri Baptist University

Medical Assistant Certificate -

Sanford-Brown College

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