Latrecia N. Calloway
Desoto
Overview
7
7
years of professional experience
Work History
Associate Business Analyst
Well Med
11.2020 - 11.2021
- Utilized various electronic equipment (double screens, laptops, cell phones), software packages, and systems (Microsoft Office, EMR)
- Assists peers in troubleshooting problems with software or systems used daily
- Created flowchart for answering service implementation projects for new clinics in multiple markets
- Prepared letters, memorandums and reports
- Demonstrates the ability to handle work-related stress and multiple priorities simultaneously
- Organized and processed medical documentation, input information into the internal database and monitored the status of databases
- Processed incoming patient secure messaging through an internal database and coordinated with the care team as appropriate
- Managed correspondence and patient data for verification, validation of accuracy and resolve issues
- Verified patient information and income
- Answered telephone and written inquiries related to patient benefits and enrollment
- Review and analyze complex medical information
- Demonstrate excellent oral and written communication skills with internal and external customers
- Route clinical questions to appropriate clinical staff
- Enter no-show information based upon system
- Organized and maintained data for various reports
- Hours per week: 40
Superintendent
United States Air Force
05.2019 - 11.2020
- Oversaw the Aircrew Flight Equipment Technical Order program while managing the daily operations of 5 departments and 18 personnel and maintaining life-saving equipment worth $9M for 3 teams
- Forecasted $60K budget; approving official for four accounts/executed 75 purchases/100% on-time approval
- Transformed section offices; implemented new team objectives and elevated standards by improving office environment/team won six awards
- Identified inspection flaw with $3 billion equipment tracking system/implemented critical update and revision implemented throughout organization
- Evaluated commander inspection program; identified/fixed 6 significant discrepancies/Staff Assistance Visit validated/revitalized flight/Chief of Staff of AF #1 priority
- Submits element budget requirements, maintains shop supplies/equipment; conducts section self-assessments, allocate funds, authorize and process travel vouchers
- Hours per week: 40
Drug Demand Reduction Manager
United States Air Force
06.2018 - 04.2019
- Oversaw the Drug Demand Reduction program while managing the daily operations of testing 3700 individuals, while ensuring policy, procedures, and regulations were followed
- Ignited DDRP/commander’s 1st pick; managed 7 Geographical Separated Units/38K samples collected/trained 12 representatives/bolstered AF “Zero Tolerance” policy
- Enforced DDR program; led 6 trusted agents/coordinated 360 tasks; scheduled individuals for drug screening; validated 112 samples/0 untestable/secured AF’s “zero tolerance” policy
- Executed 2 Wing Sites/Training visits; provided 11 program observations to Wing CCs/increased program effectiveness/established AF Instruction driven procedures
- Provided Course of Action (COAs) for specimen collections to decrease positive cases; program specimen reject rates decreased by 105
- Scheduled appointments using VISTANSE scheduling options. Complies with mandatory training requirements for the outpatients
- Hours per week: 40
Flight Chief
United States Air Force
02.2018 - 06.2018
- Led daily operations of 3 Aircrew Flight Equipment sections, ensuring adequate personnel manning
- Managed mission equipment worth $6M
- Developed spend-plan/budget; allocated $2M for unit organization primed to support $6B asset
- Maintained Quality Assurance (QA) program for 200 pilots and loadmasters ISO 10 C-17 aircraft
- Enforced Air Force Instruction and standards; directed inspections on 30 section programs and 20 personnel training records
- Revamped policy for personnel operating procedures; corrected 36 errors, streamlined standards, and saved 14 man-hours on monthly inspections
- Facilitated training modules; developed 2 team building lesson plans/amplified leadership communication skills for 38 individuals
- Collaborate spend plan with RNs to obtain clarification or additional needed information to process requests/referrals
- Hours per week: 40
Operations Manager
United States Air Force
01.2016 - 02.2018
- Coordinated Aircrew Flight Equipment maintenance while also providing daily AFE flying support for pilots.
- Oversaw section equipment program; maintained resources valued at $2.2M/resulted in Air Force Meritorious Unit Award
- Managed Government Purchase Card program: authorized/validated 115 purchases worth $65K/sustained seven sections for operations/ensured funding standards are aligned w/AF directives
- Guided Quality Assurance program: identified and documented section monthly trends analysis/mitigated 30 safety discrepancies
- Hours per week: 40
Training Manager
United States Air Force
02.2015 - 01.2016
- Managed personnel training and certification for the use of Aircrew Life Support Equipment
- Rescued training program: issued new lesson plans/reduced classroom footprint to one location/returned 2K square feet to organization
- Rebuilt training program: created Master Training Plan/created weekly training sessions & eliminated 150 tasks/USAFE Benchmark/adopted by 3 organizations
- Oversaw training program; provided 163 personnel w/3 hours training courses/815 pieces equipment/2 members coined by US Consulate General
- Ensures special instructions or requirements for each request are clearly outlined before submitting to the provider
- Identifies and provides any supporting information or documentation needed for each referral
- Gathers needed information and ensure information or data is sent to the provider before the scheduled appointment to ensure continuity of care
- Facilitates immediate needs of providers to obtain stat information/data so patient care or treatment is not delayed.
- Hours per week: 40
Education
Master of Science - Healthcare Administration
University of Incarnate Word
San Antonio, TX12.2017
AFE Superintendent Development and Certification Course
United States Air Force
Denver, CO05.2017
Professional Managers Certification
Community College of The Air Force
Birmingham, AL01.2014
AFE Program Managers Course Certification
United States Air Force Academy
Abilene, TX01.2012
Bachelor of Art - Healthcare Administration
Ashford University
San Diego, CA04.2011
Associates of Science - Aircrew Flight Equipment
Community College of The Air Force
Birmingham, AL05.2008
Skills
- Microsoft Excel expertise
- Business process improvement
- SQL proficiency
- Data analysis
- Policy development
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Verbal and written communication
- Operations management
- Risk assessment
- Microsoft Office Suite
- KPI tracking
- Forecasting and planning
- Customer service
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Team leadership
Timeline
Associate Business Analyst
Well Med
11.2020 - 11.2021
Superintendent
United States Air Force
05.2019 - 11.2020
Drug Demand Reduction Manager
United States Air Force
06.2018 - 04.2019
Flight Chief
United States Air Force
02.2018 - 06.2018
Operations Manager
United States Air Force
01.2016 - 02.2018
Training Manager
United States Air Force
02.2015 - 01.2016
Master of Science - Healthcare Administration
University of Incarnate Word
AFE Superintendent Development and Certification Course
United States Air Force
Professional Managers Certification
Community College of The Air Force
AFE Program Managers Course Certification
United States Air Force Academy
Bachelor of Art - Healthcare Administration
Ashford University
Associates of Science - Aircrew Flight Equipment
Community College of The Air Force
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