Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Latreida Moss

Madison,AL

Summary

A highly self-motivated and results-driven Government Operations Coordinator and Customer Service Advocate with 27+ years of professional experience. I have an extensive background with meticulous attention to detail and the ability to handle complex situations with poise. Proven versatile track record in high-stake / fast paced environments. The government sector, consumer services, and working with NFL players successfully. I am seeking a long-term, challenging opportunity to leverage my organizational skills, coordinate day-to-day activities, foster positive relationships with suppliers, visitors, and employees, and be that smiling face to greet and build rapport throughout the company.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Government Operations Coordinator

Verizon Wireless
Murfreesboro, TN
02.2015 - 10.2023
  • Collaborate with government and civilian entities to meet client requirements in order to minimize negative impacts.
  • Ensure customer training and support for government and commercial systems, technical helpdesk activities, providing second and third level support for technical resources and services, as well as support service design and service transition processes.
  • Responsible for providing global network implementation and information technology (IT) support solutions to enterprise/government organizations, delivering cost savings and operational simplicity.
  • Prepares weekly, monthly, and quarterly project status reports, trains and mentors staff.
  • Provide assistance for network, VPN, and wireless technologies.
  • Collaborate with functional business area and strategic leaders to plan and implement upgrades, enhancements, migrations, and deployments.
  • Develops and implements technical project management tools, utilizing plans, schedules, and compliance.
  • Configures, installs, monitors, and maintains IT users' desktops, phones, and associated software and hardware.

Special Teams Event Coordinator

Verizon Wireless
Huntsville, AL
10.2010 - 02.2015
  • Submitted work orders for repairs and maintenance and connect with vendors, confirmed completion.
  • Negotiated contracts with vendors for catering, decorators, musicians, and any special events for employees and executive guests from corporate offices for the most favorable terms.
  • Book conference rooms and other meeting spaces, both on-site and off-site. Ensure that rooms are set up with amenities for the meeting.
  • Managed company-wide communications, such as memos, announcements, and invitations.
  • Meet and greet guests scheduled for meetings with the director, answer phones, and transfer calls.
  • Maintained event budget.
  • Recruited local companies that we partnered with (employee discounts, insurance, gyms, restaurants, housing, etc.) during employee appreciation week.
  • Do final check, walk through on the day of the event, or visits to ensure everything meets standards and expectations.

Executive Director

Comforting Companions
Madison, AL
08.2004 - 09.2010
  • Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
  • Provided oversight of all departments to ensure compliance with established policies and procedures.
  • Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.

Concierge Specialist

Elite Concierge Solutions
Indianapolis, IN
09.1990 - 01.2001
  • Concierge services to professional football players (NFL).
  • Provided personal assistance and conveniences to NFL players 24/7.
  • Arranged interviews with media.
  • Party planning
  • Coordinated off season charity camps.
  • Day-to-day task, dinner reservations.
  • Household management and organization.
  • Found homes and schools that are within close proximity to training facilities, while players and their families transitioned from previous teams or are new to the NFL.
  • Scheduled transportation and arrangements for travel days to and from airports.
  • Scheduled medical and physical therapy appointments to coincide with their work schedules and days off.

Education

A+ Certification - Information Technology

University of Alabama
Tuscaloosa, AL
05-2011

Business Administration and Management

Alabama State University
Montgomery, AL

Skills

  • Operations Coordinator
  • Event Planning
  • Travel Coordination
  • Guest Relations
  • Customer relationship development
  • Inventory Coordination
  • Project Planning
  • Supply Ordering, Purchase Orders
  • Logistics Analysis
  • Customer Relations
  • Compliance Understanding

Certification

  • A+ Certification

References

References available upon request.

Timeline

Government Operations Coordinator

Verizon Wireless
02.2015 - 10.2023

Special Teams Event Coordinator

Verizon Wireless
10.2010 - 02.2015

Executive Director

Comforting Companions
08.2004 - 09.2010

Concierge Specialist

Elite Concierge Solutions
09.1990 - 01.2001

A+ Certification - Information Technology

University of Alabama

Business Administration and Management

Alabama State University

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Latreida Moss